Field Engineer 4

FE 4 Job Description:

• As a Field Engineer 4, you will work in a highly directed environment.
• Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
• You will also perform other non-troubleshooting duties.
• Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:

• PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
• May perform routine installs, moves, adds and changes as part of a directed team, including:
  • Complex desktop and laptop break fix work
  • Whole unit replacement
  • Simple desktop printer fixes
  • Load software with a script

General Job Information:

• Candidate will be taking PC hardware break fix calls at various locations.
• Must have reliable transportation.
• Must be able to pass drug and background screening.
• Must be able to complete required product training.

Required Skills:

DELL Desktop PC, Install/Support, Expert
A+ Certification