IT Support Specialist

Job Type

Full-time

Description

Join our team as an Information Technology (IT) Support Specialist, a vital role focused on delivering technical support for end users, workstations, and peripherals, while also assisting in managing our network, server, and security infrastructure. In this role, you will engage in deployment, troubleshooting, documentation, and actively resolving a wide variety of technical issues to ensure smooth banking operations. This position presents an exceptional opportunity to contribute to the bank's IT framework while promoting an environment of adoption, collaboration, and continuous improvement. If you are passionate about technology and dedicated to maintaining high service standards, we encourage you to apply!

An ideal candidate will possess a solid background in technical support, particularly in managing end-user hardware and software issues. They should be highly responsive, proactive, adaptable, and eager to learn about emerging technologies and cybersecurity trends. Excellent communication skills are essential for assisting others and conveying technical information clearly. Additionally, the candidate must uphold high ethical standards and demonstrate a genuine passion for technology, ensuring exceptional service and trustworthiness in handling sensitive information.

Primary Accountabilities and Responsibilities

Information Technology

• Deploy, configure, and maintain end-user workstations, laptops, and peripherals.
• Provide urgent technical support for end-user hardware and specialized banking equipment.
• Ensure compliance with bank policies during employee onboarding and offboarding.
• Collaborate with the bank's third-party IT Managed Service Provider (MSP) for additional technical support.
• Assist with IT infrastructure initiatives and projects.
• Maintain and develop documentation of IT processes and procedures.
• Develop and lead training for end users, including tutorials and troubleshooting guides.
• Participate in Mobile Device Management (MDM), VOIP phone system, and Access Control system administration.

Information Security

• Assist in deploying, maintaining, and monitoring the bank's security infrastructure.
• Support the planning and testing of Disaster Recovery/Business Continuity (DR/BC), Incident Response, and Ransomware plans.

IT Audits and Examinations: Participate in IT audits and assessments by internal and regulatory auditors.

Vendor Management: Provide feedback on IT vendor performance.

Ongoing Professional Development

• Establish annual training goals to address knowledge gaps and stay current with new technologies and cybersecurity trends.
• Engage in relevant training through self-study, peer groups, industry publications, vendor webinars, conferences, and certifications as needed.

Competencies

• Technical Proficiency: Strong understanding of hardware, software, and networking technologies.
• Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently.
• Communication Skills: Clear and effective communication with both technical and non-technical users.
• Service Orientation: Commitment to providing exceptional support to end-users.
• Adaptability: Willingness to learn and adapt to new technologies and processes.

Requirements

Education

Bachelor's degree in an Information Technology discipline or related field, or an equivalent combination of educations and experience.

Experience

2-4 years of experience in key technology areas, including:

• Windows 10 & 11
• Windows Server 2016, 2019, 2022, 2025
• Microsoft 365 and Exchange Online
• Microsoft SharePoint
• Microsoft Intune
• VMware vSphere ESXi, vSAN, vCenter
• Services and network protocols such as TCP/IP, DNS, DHCP, and Active Directory
• Centralized storage systems (e.g., SAN, iSCSI, NAS)
• Network infrastructure (WAN, LAN, vLAN, L2/L3 Switching, Wi-Fi)
• Backup systems (e.g., VEEAM, VMware Backup)
• Remote access systems (e.g., VPN, Remote Desktop, Citrix VDI)

Skills and Abilities

• Knowledge of Disaster Recovery and Business Continuity (DR/BC) processes and procedures.
• Understanding of compliance requirements such as FFIEC, GLBA, NIST, etc.
• Strong analytical and troubleshooting skills.
• Ability to work independently and collaboratively to solve problems.
• Excellent verbal and written communication skills.
• Interpersonal skills that positively represent the bank to clients and colleagues.
• Self-motivated, flexible, and eager to enhance skills continuously.
• Willingness to travel to office locations for on-site support as needed.

Performance Measures

• Accuracy and timeliness of work deliverables.
• Ability to meet established deadlines.
• Achievement of annual goals set by management.
• Compliance with regulatory requirements.
• Internal feedback regarding service from fellow bankers.

Company Description

American Community Bank & Trust (ACBT), founded in 2000, is an independent commercial bank focused on building relationships with privately owned businesses, investors, and families. With a strong financial position and a talented team of bankers and financial advisors, we are growing throughout the Chicagoland area. Our mission is simple: to provide our clients with an experience second to none; so exceptional that they will want to tell others. We currently have four banks within McHenry County (Woodstock, Crystal Lake, Huntley and McHenry) and loan processing offices in Arlington Heights and Oakbrook Terrace (with a new location to be announced soon).

Our core values are: We maintain an Attitude of Urgency (A) in everything we do. We uphold a Commitment to Confidentiality (C) at all times. We deliver the talents of the Best People (B) in the banking industry. We prioritize Trust and Integrity (T) and it is reflected in every decision we make.

ACBT is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.

This is an onsite, salaried/non-exempt position. Candidate must be flexible to travel between ACBT locations (mileage reimbursement provided).

401k, Medical, Vision, Dental, Disability, Life +

Get a head start and complete our pre-employment assessment:

Salary Description

$50k-$70k annually