Sr. VMWare /Server Admin

Job Description:

Client Operations is responsible for providing 24/7 support to CTW Global Server Operations which includes managing and maintaining Server infrastructure based on platforms like VMware, Hyper V & Azure. Our offerings include support and handling of Physical/Virtual Servers, WTS/VDI hosting (for Client Virtualization), Patch management, Chef Automation for server builds & security Updates, Share Admin tool, SCOM Monitoring Solution for infrastructure, Server Life Cycle, HARDWARE (HPE, CISCO UCS).

Technical Tasks / Activities:

• Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers, Cisco UCS)
• Management and configuration of VMWare vSphere Infrastructure
• Handle ESXi Servers, Virtual Machine Provisioning, HA/DRS Clusters
• Administration of Hyper-V Hosts and Clusters
• Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service.
• Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities).
• Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers.
• Perform evaluation and testing of any new Server Image.
• Maintain and Support all CTW Servers.
• Proactively Monitor and resolve issues reported in vCenter Alarms, vROPS, vRealize LogInsight
• Remediate CTW servers following issues found by SCOM monitoring services.
• Administration of Microsoft Clusters
• Follow and perform Server Lifecycle management
• Report Server uptime and Server Availability to Authorized Users.
• Inform users about backups schedules / volumes.
• Maintain an up-to-date list of Server Owners/Inventory.
• Escalate relevant tickets to Client SMEs and follow-up until closure.
• Windows Server OS patching using SCCM, Chef.
• Write automation workflow scripts using MS PowerShell

Process Expectations:

• Follow agreed processes and procedures for ticket resolution.
• Have Pro-active approach to identify, co-ordinate and resolve tickets
• Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
• Follow/Improve SLA resolution timings.
• Adhere to incidents, problems and change management processes.
• RCA Preparation on Major Incidents
• Participate in team meetings as per the agreed governance model.
• Engage with client CTW Experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Expert group
• Participate and contribute to continual service initiatives/improvements.
• Assist operation line manager in meeting program objectives.
• Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
• Keep updated on new technologies and request training if needed.
• Communicate with identified users appropriately via all approved media.
• Adhere to Shift timings and complete the assigned tasks
• Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
• Act as a backup resource, when in need.

Required Experience & Skillset:

More than 8 years of Experience in IT with a minimum of 5 years in virtualization/server OS

Skillset Required:

• Expert knowledge of maintenance & troubleshooting of physical or virtual servers
• Expert knowledge of Microsoft Hyper-V and VMWare
• Administration of MS Windows Servers with basics of Active Directory, DNS, DHCP
• Hands on experience on PowerShell Scripting
• Should be proficient in VMWare vSphere and hands on experience on ESXi 7 and later
• Troubleshooting ESXi issues related to storage, network and performance.
• Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades.
• Experience with ITIL processes especially incident, change and service level management
• Need to be independent and coordinate with various teams for the daily operations, plan and execute scheduled activities.
• Able to work 24/7 support shifts
• Willingness to learn new skills and technologies.
• Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
• A keen eye for detail and a result driven approach
• Effective analysis: Ability to listen, analyze and summarize. 
• Ability to work in stressful situations. Conflict management skills is a plus.
• Customer and team-work oriented.

Desired:

• Experience in HPE ProLiant DL systems, Synergy Blades
• Firmware and Server Patch management
• Knowledge of Networking
• Knowledge of SQL
• SCCM/Chef knowledge
• Outstanding communication skills. Excellent English written and oral communication skills
• Good to have knowledge on Install, Configure and manage Linux Flavors (E.g Redhat, Ubuntu, CentOS)
• Good to have knowledge on managing linux based Cloud Management Platforms like Cloudstack, Openstack
• Work experience in an international environment. Software Industry experience strongly preferred.
• Good to have VMWare VCP Certification.

The pay range for this role is $ 90,000 - $110,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.