Deskside Services

Role responsibilities:

• Provide desk side support to various business lines/departments.
• Responsible for end user hardware/software installation, troubleshooting and maintenance.
• Responsible for end user hardware/software procurement, inventory, and allocation management
• Responsible for coordination with other service teams for incident resolution and request provisioning
• 2nd\3rd line desktop support experience
• Outstanding customer service
• Outstanding presentation & communication
• Strong Microsoft Windows o\s experience Especially for Windows 10
• Fault analysis for Microsoft Office 365 Suite
• 2nd line fault analysis and experience of Outlook/Exchange online
• Mobile device Support
• Experience of supporting VPN and remote connection tools, in relation to Broadband technologies.
• Experience providing remote fault analysis, via verbal communication and IT remote control tools.
• Active Directory user account administration experience.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.