Sr Service Desk Technician

Overview

Hybrid
Up to $35
Full Time
Accepts corp to corp applications

Skills

Account Management
Active Directory
Adobe
Apache Helix
Application Development
Authentication
BMC
Cisco
Collaboration
CompTIA
Computer Hardware
Endpoint Protection
HP
Help Desk
IOS Development
IT Asset Management
ITIL
Laptop
Management
Microsoft Office
Microsoft Windows
Mobile Devices
Network
Printers
Service Desk
Service Level
ServiceNow
Technical Support
Tier 1
Tablet
Tier 2
Web Portals
Workflow Management
Zendesk

Job Details

Role: Sr Service Desk Technician
Location: 1350 Pennsylvania Ave NW #203, Washington, D.C. - LOCALS ONLY DL/StateID required

Schedule: Hybrid
Interview Mode: Virtual
Duration: 6 Months
Experience Required: 5+ years

SALARY COMPENSATION: $35/hr C2C
Job Description:

The Senior Service Desk Technician provides technical support for end users experiencing hardware and software issues, including standard Windows desktop applications and custom applications developed by OCFO and its vendors. This role serves as the initial point of contact for diagnosing and resolving technical issues.
Key Responsibilities:
* Respond to service requests and incidents via phone, email, or web portal, accurately logging and managing tickets to resolution within defined service level agreements.

* Provide Tier 1 and Tier 2 support for Windows-based desktop environments and common applications such as Microsoft 365 and Adobe.

* Provide Tier 1 and Tier 2 support for iOS mobile devices and applications, including email, Microsoft 365, and authentication tools.

* Configure and deploy IT hardware such as PCs, laptops, printers, tablets, and mobile phones.

* Collaborate with network and application development teams to identify and resolve service interruptions.

* Reproduce and troubleshoot user-reported issues.

* Recommend improvements and system modifications to minimize recurring incidents.

Required Experience (minimum 5 years):
* Help desk support for Windows OS, Windows-based applications, and Active Directory account management

* Help desk support for iOS devices and iCloud account management

* Configuration, imaging, and deployment of Windows-based laptops, printers, and desktop assets

* Use of workflow management systems such as ZenDesk, ServiceNow, Ivanti, or BMC Helix

* ITIL v4 Foundation certification

* CompTIA A+ certification
Preferred Experience (minimum 5 years):
* Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick

* IT asset management and tracking tools such as O

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