Overview
On Site
USD 23.00 - 25.00 per hour
Contract - W2
Contract - Independent
Skills
Preventive Maintenance
Project Management
Performance Management
Help Desk
Real-time
Microsoft Windows
Hardware Troubleshooting
Technical Support
Computer Hardware
Laptop
Active Directory
Disk Imaging
Provisioning
Microsoft SCCM
Software Deployment
Management
Service Desk
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Our Appleton-based client is looking for a Help Desk Analyst II to join the IS team. This is an onsite role Monday through Friday, 7:00 am - 4:00 pm CST. This is an ideal role for a Help Desk Analyst I looking to advance their career! This is a contract to full-time role.
What You'll Be Doing:
Provisioning and staging devices for new and existing users
Handling deskside support requests as part of the IS team
Acting as overflow for triage and service desk tickets - mix of Level 1 and light Level 2 tasks
Covering for the onsite support peer during PTO or schedule adjustments
Performing hardware swaps, desktop imaging, and device setups
Working with SCCM for device management and software deployment
Making user group modifications and updates in Active Directory
Collaborating in real-time with team members via chat for troubleshooting bumps
Tech Environment:
Windows desktops/laptops
SCCM
Active Directory
Standard imaging and provisioning tools
What We're Looking For:
Customer Service: 1+ year in a support or service-driven role
Technical Skills: 1-2 years of desktop/device support (PCs, laptops, hardware troubleshooting)
Hands-On Experience: Comfortable supporting hardware swaps and device imaging
Why You'll Love It:
Be the go-to support for an engaged and collaborative onsite team
Enjoy variety - some days are heavy on provisioning, others more focused on support tickets
A great opportunity to grow your skills in a supportive, team-first environment
Requirements
At least 2 years of experience in a technical support role, including troubleshooting hardware and software.
Familiarity with computer hardware, including desktops, laptops, and related peripherals.
Proficiency in using Active Directory for user group modifications and updates.
Hands-on experience with desktop imaging and device provisioning.
Knowledge of Microsoft SCCM for software deployment and device management.
Competence in handling service desk tickets and resolving technical issues.
Strong customer service skills, with at least 1 year of experience in a support-driven role.
Ability to work effectively in a fast-paced, team-oriented environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Our Appleton-based client is looking for a Help Desk Analyst II to join the IS team. This is an onsite role Monday through Friday, 7:00 am - 4:00 pm CST. This is an ideal role for a Help Desk Analyst I looking to advance their career! This is a contract to full-time role.
What You'll Be Doing:
Provisioning and staging devices for new and existing users
Handling deskside support requests as part of the IS team
Acting as overflow for triage and service desk tickets - mix of Level 1 and light Level 2 tasks
Covering for the onsite support peer during PTO or schedule adjustments
Performing hardware swaps, desktop imaging, and device setups
Working with SCCM for device management and software deployment
Making user group modifications and updates in Active Directory
Collaborating in real-time with team members via chat for troubleshooting bumps
Tech Environment:
Windows desktops/laptops
SCCM
Active Directory
Standard imaging and provisioning tools
What We're Looking For:
Customer Service: 1+ year in a support or service-driven role
Technical Skills: 1-2 years of desktop/device support (PCs, laptops, hardware troubleshooting)
Hands-On Experience: Comfortable supporting hardware swaps and device imaging
Why You'll Love It:
Be the go-to support for an engaged and collaborative onsite team
Enjoy variety - some days are heavy on provisioning, others more focused on support tickets
A great opportunity to grow your skills in a supportive, team-first environment
Requirements
At least 2 years of experience in a technical support role, including troubleshooting hardware and software.
Familiarity with computer hardware, including desktops, laptops, and related peripherals.
Proficiency in using Active Directory for user group modifications and updates.
Hands-on experience with desktop imaging and device provisioning.
Knowledge of Microsoft SCCM for software deployment and device management.
Competence in handling service desk tickets and resolving technical issues.
Strong customer service skills, with at least 1 year of experience in a support-driven role.
Ability to work effectively in a fast-paced, team-oriented environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.