Google Cloud Trainer Conversational AI & CCAI Specialist

Overview

Remote
On Site
Contract - W2
Contract - Independent
Contract - 6+ month(s)

Skills

AI
GCP
Trainer
CCAI

Job Details

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Role: Google Cloud Trainer Conversational AI & CCAI Specialist
Location: Seattle, WA or nearby - Remote (PST Preferred)
Duration: 6+ months Contract
Key Responsibilities
  • Deliver Google Cloud training modules aligned with the integrated curriculum.
  • Teach Google Cloud Platform fundamentals (IAM, Compute Engine, Cloud Functions, Storage, VPC networking, Logging/Monitoring).
  • Lead Dialogflow CX labs, including intent/entity modeling, flow design, webhook integration, and multi-channel deployments.
  • Introduce Google Cloud AI/ML services (Vertex AI, Speech-to-Text, Text-to-Speech) and integrate them with contact center workflows.
  • Guide learners on CCAI modules (Agent Assist, Insights, conversation profiles, human handoff strategies).
  • Facilitate hands-on labs in Google Cloud Skills Boost (Qwiklabs).
  • Provide certification coaching for Google Associate Cloud Engineer and Dialogflow CX/CCAI Specialization.
  • Mentor learners on capstone projects that integrate Dialogflow with Amazon Connect or Google CCAI solutions.

Required Skills & Expertise

  • Strong expertise in Google Cloud fundamentals (IAM, Compute Engine, Cloud Functions, Cloud Storage, VPC).
  • Hands-on experience with Dialogflow CX (agents, intents, entities, flows, fulfillment).
  • Knowledge of Contact Center AI components (Agent Assist, Insights, telephony integration).
  • Familiarity with multi-cloud architectures (AWS + Google Cloud Platform integrations is a plus).
  • Experience designing and delivering cloud AI training content.
  • Google Certifications: Google Associate Cloud Engineer, Dialogflow CX/CCAI Specialization, Professional Cloud Architect (preferred).
  • Excellent facilitation, communication, and mentoring skills.
Thanks and Regards
| Talent Acquisition Specialist
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