Overview
Remote
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Skills
CAD
ITSM
CIS
CSA
ITAM
ITOM
Job Details
Role ServiceNow Enterprise/Platform Architect
Location : Plano, Texas (Remote)
Key Responsibilities:
- Advisory & Strategic Consulting:
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.
- ITAM Software Asset Management / Hardware Asset Management
- ITOM Discovery, Event Management, Service Mapping
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
- Technical Implementation & Platform Expertise:
- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.
- Proposal & SOW Development:
- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications:
- 8-11 years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery.
- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
- Experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate business processes into technical solutions.
- Mandatory Certifications by Level:
- -ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation
- Excellent communication and stakeholder engagement skills.
- Preferred PMP, Prince2 or equivalent
Why Join Us:
- Be part of a high-impact team driving digital transformation across industries.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Collaborate with experts in advisory, architecture, and delivery.
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