Product Owner - Dynamics 365 Sales & Marketing

Product Owner - Dynamics 365 Sales & Marketing

The Product Owner - Dynamics 365 Sales/Marketing maximizes the business value their products create by articulating the "what" and "why" of the product, translating user needs into meaningful features and user stories, prioritizing and managing the agile team backlog, and acting as the ultimate decision maker to manage the backlog to best execute the product roadmap. The Product Owner works closely with business executives, management, end users, agile teams, and functional/technical team members to rapidly deliver quality solutions to our customers and employees. The Product Owner will specialize in functionality directly related to Sales and Marketing.
Product Owner - Dynamics 365 Sales & Marketing Primary Job Responsibilities

• Develop deep functional technical understanding and become "go to" person for products you own.
• Develop deep understanding of business processes within assigned functional area and related to the products you own.
• Build, refine, and prioritize product backlog to maximize value delivery.

• Apply analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose
• high-level information into details, abstract up from low-level information to a more general understanding, distinguish
• presented user requests from the underlying true needs, and distinguish solution ideas from requirements.

• Make recommendations regarding unique testing strategies for stories, features and/or products.
• Author Features and User Stories, clearly defining acceptance criteria and accept user stories as "Done"

• Provides escalated (Tier 2) application support including on-call (after hours, weekends, holidays) for priority issues.
• Troubleshoots complex production issues.
• Evaluates and follows through on issues and problems until resolved or escalated in accordance with the specified process and service level agreements (SLAs).

• Clearly communicate product goals and priorities to delivery team.
• Conduct demos to stakeholders.
• Identifies and leads process improvements.
• Perform other duties as assigned.

Product Owner - Dynamics 365 Sales & Marketing Organizational Impact:

• Works to achieve day-to-day objectives with major impact on the area of responsibility.
• Contributes to the development of goals the area and planning efforts (budgets, operational plans, etc.).
• Manages large projects or processes with moderate impact on the achievement of sub-family results.
• Work is performed with limited oversight.
• Typically responsible for coaching, reviewing and delegating work to lower-level professionals.

• Provides measurable input to new products, processes or standards in operational plans in order to implement operational objectives.

Product Owner - Dynamics 365 Sales & Marketing Leadership & Talent Management:

• Typically responsible for providing guidance, coaching and training to other employees within job area.

• Typically responsible for managing major/complex projects at this level, involving delegation of work and review of work products.
• Additional responsibilities for this role:
• Recruits, selects, coaches, and develops team members.
• When direct reports are assigned, conducts performance reviews per HR guidelines. Takes corrective actions, including Performance Improvement Plans and terminations, when necessary. Also manages professional growth and development plans.

Product Owner - Dynamics 365 Sales & Marketing Knowledge & Experience:

• Requires deep knowledge of area typically obtained through higher education combined with experience. Typically viewed as a subject matter expert within discipline.
• May have broad knowledge of project or program management.
• Typically requires a university degree or equivalent experience and minimum 6-8 years of prior relevant experience.

Product Owner - Dynamics 365 Sales & Marketing Required Skills

• Demonstrated leadership, consensus-building and problem-solving skills.
• Effective analytical, troubleshooting, collaboration and conflict resolution skills.
• Excellent listening, oral and written communication skills.
• Excellent facilitation, presentation and reporting skills.

• Certifications such as the Certified Scrum Product Owner CSPO and Professional Scrum Product Owner PSPO highly preferred.

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