Overview
Skills
Job Details
This is John from SLIGO. We have an urgent requirement for Senior ServiceNow Product Manager with - ServiceNow System Administrator Certification position with our client.
This role requires a hands-on leader with experience in product lifecycle management, including development planning, feature delivery, and release cycles for software-based solutions.
The Product Development Coordinator will serve as a liaison between business owners and technical teams, balancing business priorities with technical constraints and ensuring quality product delivery.
Responsibilities include assisting with managing schedules, resolving delivery risks, development work, facilitating stakeholder alignment, and supporting the transition of new
capabilities into operations. The candidate must demonstrate strong organizational, technical, and customer-facing communication skills, as well as experience coordinating delivery roadmaps with enterprise architecture and engineering teams.
Required Qualifications:
IT Product Development & Lifecycle Management Minimum 7 years in IT product development and experience managing products development timelines, release planning, feature delivery, and post-deployment support.
Cross-Functional Leadership, Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.
ServiceNow Platform Expertise Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations.
CMDB & Discovery Tool Oversight, Experience managing CMDB structure, data quality, and governance. Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
Stakeholder Communication & Collaboration, Strong ability to communicate complex technical information to business owners, leadership, and technical teams. Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps.
Required Certification:
ServiceNow System Administrator Certification
Preferred Qualifications
Enterprise Architecture Alignment Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards.
Software Quality & Testing, Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
Process Improvement & Continuous Delivery Experience integrating continuous improvement practices and incorporating user feedback into product enhancements.
Government or Large-Scale Project Exposure Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams.
Customer-Facing or Training Support Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes.
Bachelor's Degree in one of the following, or equivalent work experience:
Computer Science
Information Systems / MIS
Business Administration (IT focus)
Information Technology
Preferred Certifications (optional):
Certified Implementation Specialist (CIS) ServiceNow
Project Management Professional (PMP)
ITIL Foundation or Agile/Scrum certification