Overview
On Site
$$20hr - $24hr
Contract - W2
Contract - 1 day((s))
Skills
Desktop Support Technician
Job Details
Job Description:
Pay Range: $20hr - $24hr
Pay Range: $20hr - $24hr
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers.
- Use diagnostic tools to troubleshoot problems associated with network.
- Connectivity, and workstation hardware/software.
- Troubleshoot consumer replaceable hardware, BIOS, Driver, OS.
- Installing Printer drivers, IP Printing/Cloud Printing.
- OneDrive Setup and migrations w/ OneNote Cloud Sharing.
- Attempt Data Recovery on failed systems.
- Troubleshoot Encryption issues.
- Troubleshoot Password issues.
- Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365.
- Windows LAN / WAN connectivity troubleshooting.
- Ready and assist with video conferencing equipment.
- Networking Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out.
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Ability to maintain composure with challenging customers.
- Cell support tech setup/troubleshooting of cell phones (non mgmt. included)
- Setup and troubleshoot.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.