Help Desk Analyst

Overview

On Site
$20 - $23
Contract - W2
Contract - Independent
Contract - 7 Month(s)
No Travel Required

Skills

Help Desk
ServiceNow
Desktop
Support
Workstation
MS Office
CompTIA A+ Certification

Job Details

GoAhead Solutions has a great opportunity for a Help Desk Analyst in Columbus, OH. This would be a Seven month contract to start out. This would be an onsite position. Interview process will be in-person.

Job Description:

-Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

-Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Skills and Experience:

-Professional experience working with computers in a Help Desk/Support role.

-Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise.

-Strong Customer Service Skills.

-Previous experience with ServiceNow.

-CompTIA A+ Certification.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.