Operations Change Manager - Global Transaction Banking

Software Guidance & Assistance, Inc., (SGA), is searching for a Operations Change Manager - Global Transaction Banking for a contract assignment with one of our premier Financial Services clients in New York City, NY.

Responsibilities :

• Contributes to the overall success of Global Operations by ensuring plans and initiatives are executed and delivered in support of business strategies and objectives.
• Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Manage and resolve complex, multi-faceted projects and system implementations to meet the cross-geographical strategic transaction banking needs of Global Operations and the various business lines by applying financial and technological knowledge to the introduction of new procedures, business initiatives and/or systems solutions.
• Preparing detailed action/project plans, undertaking critical research and analysis, User Acceptance Testing, accurately and clearly defining business requirements, defining procedure and policy, acting as SME where possible and liaising directly with users, suppliers and external regulatory bodies as required.
• Leads and contributes to development, design and execution of a target service and operating model for cash management, considering:
  • Target state functionality of cash management platforms and products
  • Cash management growth strategy focusing on multinational clients (U.S., Mexico, Canada)
  • Realignment opportunities to optimize like-functions between service and operations teams
• Develop comprehensive and in-depth understanding of current transaction banking products & operating model framework with the intention of establishing and documenting detailed future state structure & processes as determined.
  • This includes, but is not limited to:
  • Providing expert guidance and input into the development of policies and procedures.
  • Assisting in the development and execution of comprehensive management metrics that provide MIS to Senior Management.
• Responsible for designing and/or reengineering existing business processes, or tools, and document operational processes to assist in managing operational risks, streamlining processes and reducing overall costs. Create tangible/measurable operational efficiencies through the application of business, financial, and process engineering knowledge.
• Demonstrate a high level of professional service and effective communication within cross-functional internal and external parties to meet and deliver milestones on-time and/or ahead of schedule.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Required Skills:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of years of experience as a Change Manager
• 5+ years of management experience in Transaction Products with solid understanding of Corporate/Commercial Deposits and back office operational processes/interfaces and risk management techniques
• Superior technical knowledge in MS Office tools and process management software (Visio, PPT, Excel)
• 3+ years of experience with business analysis tools and methodologies (JIRA/Confluence)
• 3+ years of experience with project management principles and practices (agile, waterfall)
• Strong communications and influencing skills
• Excellent negotiation and interpersonal skills. Good oral and written communication skills Solid
• Best candidate is highly organized, technically superior i.e. usage of Microsoft tools to create materials and timelines, and superior levels of communication influence amongst internal stakeholders.

Preferred Skills:

• Certification in business analysis (e.g., CBAP, CCBA) is a plus
• Ability to work independently and manage multiple priorities in a dynamic environment.

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.