Service Delivery Manager with Technical Project Manager Experience

About Us :

We are currently looking for a Client Services Manager with technical roject Mamnager experience to join our team who will do the following:

• Act as a liaison between team members, customers, product owners, and users for these projects
• Organize, task activities and prioritize critical needs
• Advocate for providing excellent service experience for the customer on behalf of the team
• Support performance planning and assessments for direct reports
• Help lead and manage scrum meetings, sprint planning, and sprint retrospectives
• Ability to simplify complex aspects of a technical project and communicate the business values to the client in ways that are easy and understandable
• Identify, plan for and communicate technical risk factors and roadblocks between engineering, the team, and others

Interested candidates must have the following:

• Undergraduate or graduate degree in Computer Science, Electrical Engineering, Computer Engineering, or a related field
• A minimum of 5 years of experience leading diverse technical teams, while serving as the primary point of contact for all technical matters
• Experience facilitating reviews with government customers to validate requirements, prioritize program backlog requirements into sprint backlogs, validate design allocation, (i.e. validate developed system iteratively, i.e. sprint reviews)
• Experience managing budgets, plans, teams and complex time-sensitive deliverables and deadlines
• Understanding of network technologies (including routing, switching, firewalls, load balancers, VoIP, wireless, network access control, TCP/IP, traffic analysis tools, TAPs, traffic brokers)
• Knowledge of IT infrastructure technologies (applications, servers, networks, storage)
• Agile or scrum experience
• The ability to work well across departments and in a team environment
• Ability to work with stakeholders at all levels of an organization
• Familiarity with SDLC concepts
• Possesses precise verbal communications skills and excellent written communications
• Ability to listen to customers and the team and serve as a conduit to develop approaches/solutions to bridge the gaps
• Ability to understand priorities and urgencies from the customers and the team
• Strong problem solving, analytical skills
• Track record of leading, thinking strategically, innovating, acting with integrity and exceeding client expectations
• Willingness to roll up sleeves and "do whatever it takes" with a high attention to detail
• The ability to successfully obtain and maintain a U.S. Suitability/Public Trust Background Clearance

If you have any of the following, it would be a bonus:     

• Experience with Cisco and/or Juniper or equivalent
• Familiarity with enterprise management and performance engineering concepts
• CISSP Certification
• ITIL v3 Concepts or certification
• Project Management Professional (PMP) or equivalent project or program management certification
• Active US Secret or Top Secret clearance