Service Delivery Manager with Technical Project Manager Experience

  • Washington D.C., DC
  • Posted 60+ days ago | Updated 3 days ago

Overview

Hybrid
Negotiable / BOE
Full Time
No Travel Required

Skills

PMP; Technical; Security; Scrum; Management; Budgets; Teams; Consulting; Agile; Scrum; SDLC; Risk Management; Engineering; Network; Experience; Reporting; Analytical; Strategic; Communication
Service Delivery Manager

Job Details

About Us :

We are currently looking for a Client Services Manager with technical roject Mamnager experience to join our team who will do the following:

  • Act as a liaison between team members, customers, product owners, and users for these projects
  • Organize, task activities and prioritize critical needs
  • Advocate for providing excellent service experience for the customer on behalf of the team
  • Support performance planning and assessments for direct reports
  • Help lead and manage scrum meetings, sprint planning, and sprint retrospectives
  • Ability to simplify complex aspects of a technical project and communicate the business values to the client in ways that are easy and understandable
  • Identify, plan for and communicate technical risk factors and roadblocks between engineering, the team, and others

Interested candidates must have the following:

  • Undergraduate or graduate degree in Computer Science, Electrical Engineering, Computer Engineering, or a related field
  • A minimum of 5 years of experience leading diverse technical teams, while serving as the primary point of contact for all technical matters
  • Experience facilitating reviews with government customers to validate requirements, prioritize program backlog requirements into sprint backlogs, validate design allocation, (i.e. validate developed system iteratively, i.e. sprint reviews)
  • Experience managing budgets, plans, teams and complex time-sensitive deliverables and deadlines
  • Understanding of network technologies (including routing, switching, firewalls, load balancers, VoIP, wireless, network access control, TCP/IP, traffic analysis tools, TAPs, traffic brokers)
  • Knowledge of IT infrastructure technologies (applications, servers, networks, storage)
  • Agile or scrum experience
  • The ability to work well across departments and in a team environment
  • Ability to work with stakeholders at all levels of an organization
  • Familiarity with SDLC concepts
  • Possesses precise verbal communications skills and excellent written communications
  • Ability to listen to customers and the team and serve as a conduit to develop approaches/solutions to bridge the gaps
  • Ability to understand priorities and urgencies from the customers and the team
  • Strong problem solving, analytical skills
  • Track record of leading, thinking strategically, innovating, acting with integrity and exceeding client expectations
  • Willingness to roll up sleeves and "do whatever it takes" with a high attention to detail
  • The ability to successfully obtain and maintain a U.S. Suitability/Public Trust Background Clearance

If you have any of the following, it would be a bonus:     

  • Experience with Cisco and/or Juniper or equivalent
  • Familiarity with enterprise management and performance engineering concepts
  • CISSP Certification
  • ITIL v3 Concepts or certification
  • Project Management Professional (PMP) or equivalent project or program management certification
  • Active US Secret or Top Secret clearance