Overview
On Site
USD 21.85 - 25.30 per hour
Contract - W2
Contract - Independent
Skills
SAP BASIS
Android
Management
Computer Hardware
Collaboration
Training
Regulatory Compliance
Emerging Technologies
Help Desk
Technical Support
Android Development
Cisco
Citrix
Configuration Management
Problem Solving
Conflict Resolution
Attention To Detail
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in East Hartford, Connecticut. In this role, you will provide technical support and troubleshooting services for a diverse range of platforms, including Android devices, Apple products, and enterprise technologies. This position requires attention to detail and a proactive approach to resolving IT issues efficiently and effectively.
Responsibilities:
Deliver responsive technical support and troubleshooting for Android devices, Apple products, and Mac computers.
Manage configuration tasks and assist with deploying software and hardware updates.
Utilize Cisco and Citrix technologies to maintain system functionality and ensure seamless operations.
Diagnose and resolve hardware and software issues for end users in a timely manner.
Collaborate with teams to create and implement effective solutions for IT challenges.
Document resolutions and maintain accurate records of service requests.
Provide guidance and training to users on system functionalities and best practices.
Monitor system performance and identify areas for improvement.
Ensure compliance with company policies and IT standards.
Stay updated on emerging technologies to enhance support services.
Requirements
Minimum of 1 year of experience in a Help Desk or IT support role.
Proficiency in Android development and troubleshooting.
Strong knowledge of Cisco and Citrix technologies.
Familiarity with Mac computers and Apple devices.
Experience with configuration management and system deployments.
Excellent problem-solving skills and attention to detail.
Strong communication skills to effectively assist users.
Ability to work independently and collaboratively in a dynamic environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in East Hartford, Connecticut. In this role, you will provide technical support and troubleshooting services for a diverse range of platforms, including Android devices, Apple products, and enterprise technologies. This position requires attention to detail and a proactive approach to resolving IT issues efficiently and effectively.
Responsibilities:
Deliver responsive technical support and troubleshooting for Android devices, Apple products, and Mac computers.
Manage configuration tasks and assist with deploying software and hardware updates.
Utilize Cisco and Citrix technologies to maintain system functionality and ensure seamless operations.
Diagnose and resolve hardware and software issues for end users in a timely manner.
Collaborate with teams to create and implement effective solutions for IT challenges.
Document resolutions and maintain accurate records of service requests.
Provide guidance and training to users on system functionalities and best practices.
Monitor system performance and identify areas for improvement.
Ensure compliance with company policies and IT standards.
Stay updated on emerging technologies to enhance support services.
Requirements
Minimum of 1 year of experience in a Help Desk or IT support role.
Proficiency in Android development and troubleshooting.
Strong knowledge of Cisco and Citrix technologies.
Familiarity with Mac computers and Apple devices.
Experience with configuration management and system deployments.
Excellent problem-solving skills and attention to detail.
Strong communication skills to effectively assist users.
Ability to work independently and collaboratively in a dynamic environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.