Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Five9
Job Details
Title : Contact Center Engineer with Five9
Location : Cook County, Chicago, IL
Duration : 12+ Months
Rate : OPEN
Visa Status : ANY
In-Person Interview : No
Relevant Experience (in Yrs.) : 10+
Detailed Job Description:
- Experience of Contact Center systems such as Contact Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording, Workforce Management and Quality Assurance for multi-channel contact management of voice, email, chat, SMS messaging, etc. to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor.
- Experience deploying contact center cloud applications, Disaster Recovery & BCP support.
- Prior experience with call-center reporting.
- Pharmacy, healthcare, or insurance provider experience
- Ability to transfer system knowledge and train others.
- Experience developing and generating contact center reports to maximize efficiency.
- Experience with continuous improvement preferred.
- Understand the broad objectives of the project as well as his/her role in achieving those objectives and modify approach when required. Escalates open issues to ensure execution success and keeps stakeholders informed through effective verbal and written communication.
- Learn, understand, and master new methods and technologies, and act as a resource or mentor for others.
- Produces and maintains required technical documentation associated with work product.
- Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.
Thanks, and Regards
Prasanna Kumar
Team Lead
Ascii Group LLC
Email:
Phone: EXT 112
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