Program Delivery Manager.

Overview

On Site
Accepts corp to corp applications
Contract - Contract

Skills

power Bi
PMP
Program Management
Azure Databricks
Gen AI
MS D365

Job Details

Position: Program Delivery Manager

Location: Multiple Locations (USA)

Job Mode: Contract

Job Description:

Program Leadership & Governance

  • Lead the execution of the transformation roadmap, from Mobilization through Go-Live and Hypercare.
  • Ensure delivery aligns with client business priorities and the Calandra Phase 1 target architecture.

Stakeholder & Partnership Management

  • Act as the primary liaison between Client and Customer leadership.
  • Foster a "One-Team" culture across cross-functional PODs and global delivery teams.

Architecture & Technology Oversight

  • Oversee the implementation of the Calandra End-State Architecture, including:
  • D365 CE & F&O for Sales, Customer Service, and Finance
  • Salesforce for B2B Sales, Service, and Marketing
  • Databricks as the Power BI data platform
  • ISV/Third-Party Integrations (e.g., Talkdesk, Twilio)
  • Pet Registry and B2B2C Channels
  • Ensure robust integration between CE and F&O systems, leveraging canonical data models and Client accelerators.

Accelerator-Driven Delivery

  • Utilize client suite of accelerators (e.g., APM, IntelliAI, SMARTGUARD, API CENTER) to reduce time-to-market and enhance delivery quality.

Innovation & Scalability

  • Champion the use of advanced technologies (Azure, Databricks, GenAI) to enable scalable innovation and future-proof operations.
  • Drive adoption of unified platforms to support rapid scaling and unlock new revenue streams.

Required Skills & Experience:

  • 15+ years in IT program delivery, with 5+ years in a senior engagement or program director role.
  • Proven experience with Microsoft D365 CE & F&O, Salesforce, and enterprise data platforms.
  • Strong understanding of cloud-native architectures, data integration, and customer experience platforms.
  • Experience managing complex, multi-vendor, multi-platform transformation programs.
  • Excellent leadership, communication, and stakeholder engagement skills.

Preferred Qualifications:

  • Experience with AX 2009 migrations and Azure Data Factory.
  • Familiarity with Salesforce-D365 hybrid environments.

Certifications: PMP, PRINCE2, Agile, Microsoft Dynamics, or Salesforce.

Expected Outcomes:

  • Unified, scalable digital platform aligned with Calandra architecture
  • Enhanced customer and employee experience
  • Accelerated time-to-market through reusable accelerators
  • Strong governance and reduced delivery risk
  • Trusted partnership and long-term transformation success
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