Overview
On Site
USD 23.75 - 27.50 per hour
Contract - W2
Contract - Independent
Skills
SAP BASIS
Computer Hardware
Network
Operating Systems
User Guides
Regulatory Compliance
Collaboration
Active Directory
Identity Management
Microsoft Windows
Conflict Resolution
Problem Solving
Service Desk
Workflow
Communication
Management
Help Desk
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Tucson, Arizona. In this role, you will provide technical support to users, troubleshoot a variety of issues, and ensure a seamless experience with IT systems. This is an exciting opportunity for someone with strong problem-solving skills and a passion for technology.
Responsibilities:
Provide first-level support for end-user issues, including troubleshooting hardware, software, and network problems.
Manage and resolve service desk tickets efficiently to maintain a high level of user satisfaction.
Assist with user account management tasks, including Active Directory administration.
Install, configure, and maintain Microsoft Windows 10 and 11 operating systems.
Identify and escalate complex technical issues to the appropriate support teams as needed.
Document technical solutions and create user guides to improve troubleshooting processes.
Conduct routine system checks to ensure optimal performance and security compliance.
Collaborate with team members to implement IT best practices and improve support processes.
Requirements
Proficiency in Active Directory for user account management and troubleshooting.
In-depth knowledge of Microsoft Windows 10 and familiarity with Windows 11.
Strong problem-solving skills with experience in basic IT troubleshooting.
Familiarity with service desk ticketing systems and workflows.
Excellent communication skills to provide clear technical guidance to users.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Previous experience in a help desk or technical support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Tucson, Arizona. In this role, you will provide technical support to users, troubleshoot a variety of issues, and ensure a seamless experience with IT systems. This is an exciting opportunity for someone with strong problem-solving skills and a passion for technology.
Responsibilities:
Provide first-level support for end-user issues, including troubleshooting hardware, software, and network problems.
Manage and resolve service desk tickets efficiently to maintain a high level of user satisfaction.
Assist with user account management tasks, including Active Directory administration.
Install, configure, and maintain Microsoft Windows 10 and 11 operating systems.
Identify and escalate complex technical issues to the appropriate support teams as needed.
Document technical solutions and create user guides to improve troubleshooting processes.
Conduct routine system checks to ensure optimal performance and security compliance.
Collaborate with team members to implement IT best practices and improve support processes.
Requirements
Proficiency in Active Directory for user account management and troubleshooting.
In-depth knowledge of Microsoft Windows 10 and familiarity with Windows 11.
Strong problem-solving skills with experience in basic IT troubleshooting.
Familiarity with service desk ticketing systems and workflows.
Excellent communication skills to provide clear technical guidance to users.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Previous experience in a help desk or technical support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.