Front Office Support (Equity, Fidessa, Dash, Markitwire or Sophis)

Job title: Front Office IT Support (Equity, Fidessa, Dash, Markitwire or Sophis)

Job location: New York, New York

Job type: Contract

Must have: Equity Derivatives, Familiarity with idessa, Dash, Markitwire, Sophis

A global bank is seeking a Front Office IT Support to join their team in the New York office. The Global Markets Business Support and Monitoring IT team is responsible for providing Level 1 functional and technical Support on applications used by Equity Derivatives, Securities Lending, Global Macro (Rates, FX, Commodities), Credit Front Office and Support Functions teams.

We are seeking several Front Office IT Business Analysts to support various external and internal applications for trade execution, trade gateways, booking, pricing, P&L and risk management for Global Markets activities. The candidate will primarily be involved in Level 1 Functional Support and will engage in Business Analysis to help implement new features in the supported applications.

He/She/They will work closely with Front Office teams and support functions and will have a good knowledge of financial products, and one or several domains: trade execution and workflows, booking, pricing, Equity and Credit instrument data referential, P&L and risk management.

The candidate s responsibilities will include addressing user support requests, managing incidents, gathering business, requirements from traders, and testing new features. Additionally, the candidate will assist in coordinating with IT, Development teams (both locally and in Head Office) and in status reporting.

Responsibilities

Work closely with Trading desks to establish a trust relationship with traders

Responding to user inquiries and support requests related to IT applications, ensuring timely and effective resolution of issues.

Logging, tracking, and managing incidents reported by users, ensuring they are resolved or escalated appropriately.

Collaborating with traders and other stakeholders to gather and document business requirements for application features and enhancements.

Conducting testing of new features, bug fixes, and system updates to ensure they meet business requirements and function correctly. Providing training to users on application functionalities and creating user guides or documentation to assist with application usage.

Working closely with IT Development teams to communicate user requirements, prioritize issues, and facilitate the implementation of new features or enhancements.

Monitoring the performance of IT applications to identify and address any issues that may affect user experience or operational efficiency.

Providing regular updates on the status of incidents, requests, and ongoing projects to stakeholders and management.

Engaging with Front Office teams to understand their workflows, gather feedback on application usage, and identify areas for improvement.

Ensuring that all support activities are conducted in compliance with internal policies and industry best practice

Requirements

Bachelor Degree in Computer Science / Finance

Experience in IT business analysis and/or IT Support Analyst functions for Front Office in the Finance industry

Knowledge of financial Products (Structured Products, Equity Options, Securities Lending, TRS, Repo, Interest, Rate Derivatives and term structures, Credit bonds, CLO ) and their trade workflows.

Knowledge and experience in one of the following:

o Equity/Equity Derivatives trade execution and booking (Fidessa, Dash, Markitwire, Sophis or similar )

o Credit Markets Executions, Trades and booking gateways (Credit Bonds, CLO, ABS..)

o Equity Structured products trades and workflows (MTN Documentation )

o Pricing, P&L and Risk management

o Equity and Credit Instrument Data Referential (Listed Derivatives, Securities, Indices, and ETFs),

RIMES of similar applications.

Knowledge of SQL is a plus

Knowledge in Agile practices and methodologies is a plus