Overview
Skills
Job Details
Clin Doc Analyst to provides ongoing support, build, and maintenance of the Epic Electronic Health Record (EHR) system. Epic Clin Doc certification required; Epic Behavioral Health (BH) and/or Long-Term Care (LTC) certification strongly preferred.
ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED.
The Clinical Documentation (Clin Doc) Analyst supports the Division of State Operated Healthcare Facilities in the ongoing support of the Epic Electronic Health Record (EHR) system. This position will serve in a weekly after-hours on-call rotation with other Clin Doc analysts.
Key Responsibilities
- Provide application support and build for Epic Clinical Documentation, including nursing, therapies (PT/OT/SLP/Rehab), behavioral health, and long-term care workflows.
- Collaborate with clinical end users to gather requirements, document workflows, and implement changes.
- Perform system testing, validation, and end-user support during Epic build, upgrades, and go-live.
- Assist with Epic training and at-the-elbow support for clinical documentation users.
- Troubleshoot issues reported through ServiceNow and provide timely resolutions or escalate appropriately.
- Support regulatory and compliance requirements for documentation standards (CMS, Joint Commission, State policies).
- Work closely with other Epic module teams (Orders, HIM, Identity, etc.) to ensure workflow integration.
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Epic Orders Analyst provides application support, build, testing, and optimization of Epic Orders workflows within the Division of State Operated Healthcare Facilities (DSOHF)
ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED.
This position ensures that orders management workflows such as provider order entry, nursing orders, order sets, and integrated ancillary services are implemented, maintained, and optimized to support safe, efficient, and compliant patient care across 13 state-operated healthcare facilities.
The analyst collaborates with clinical providers, nursing staff, pharmacists, and ancillary departments (e.g., lab, radiology, dietary, therapies) to design, validate, and support orders functionality within Epic.
Key Responsibilities
- Provide application build and configuration for Epic Orders workflows (CPOE, order sets, protocols, preference lists, and decision support).
- Collaborate with physicians, nurses, pharmacists, and ancillary staff to gather requirements and translate them into system functionality.
- Participate in system testing, integrated validation, and change management processes.
- Troubleshoot issues escalated via ServiceNow, providing timely resolution or escalation as appropriate.
- Support compliance with state, federal, and regulatory standards for orders management (CMS, Joint Commission, NC state policies).
- Work collaboratively with other Epic module analysts (Clin Doc, Pharmacy, Lab, Radiology, HIM, Security, etc.) to ensure workflow integration and system interoperability.
- Participate in on-call rotation for orders-related support issues.
Skill | Required / Desired | Amount | of Experience |
Epic Orders certification required | Required | 7 | Years |
Epic implementation or operations support experience | Required | 7 | Years |
Strong understanding of clinical documentation practices in healthcare settings | Required | 7 | Years |
Ability to analyze workflow needs and translate them into Epic configuration. | Required | 7 | Years |
Epic Clin Doc or other related certifications are highly desired | Highly desired | 5 | Years |
Previous experience as an Epic Orders Analyst or Builder in a healthcare environment. | Required | 7 | Year |