Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Customer Service
Insurance
Management
Medicare
Onboarding
Sales
Sales Operations
Job Details
We are looking for a Customer/Sales support Broker - Remote / Telecommute for our client in San Francisco, CA
Job Title: Customer/Sales support Broker - Remote / Telecommute
Job Location: San Francisco, CA Job Type: Contract Job Description: Pay Range: $27.97hr -$32.97hr
Essential Functions:
- 25% Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints.
- Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals.
- Develops understanding of commission related issues.
- 20% Serves as market segment product expert.
- Remains current on all legislative changes and regulation updates and communicates to appropriate departments within client to insure consistent information dissemination corporate-wide.
- Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.
- 20% Develops and maintains a strong relationship with internal Client staff and account support staff to identify and resolve sales related inquires and escalations.
- Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.
- 20% Provides regular updates to management with regard to identified and outstanding issues.
- Works with internal teams and external vendors to facilitate, monitor and track issues and escalations.
- Serves as liaison between sales teams and management.
- 15% Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma.
- 3 years experience working in Sales or Customer Service.
- Proven experience in generating additional leads and market value for the company.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.