Overview
Remote
$70+
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Skills
ServiceNow
BPC
Job Details
At Least one CIS Certification is mandate
Lead BPC to conduct advisory workshops focused on aligning business processes with SN leading practices, enhancing user story quality and minimizing customizations.
Tasks to be Performed:
Lead and participate in remote workshops for ITSM processes such as Incident Management, Problem Management, Change and Release Management, Service Catalog/Request Management, Knowledge Management, and Employee Center.
Provide process guidance based on ServiceNow's leading practices to help standardize and optimize workflows.
Review and provide feedback on user stories drafted by customer, ensuring alignment with out-of-the-box (OOTB) functionality and minimizing technical debt.
Advise customer and customer stakeholders on process changes and the impact of deviations from OOTB configurations.
Support customer teams by contributing to the design discussions and helping to visualize OOTB capabilities through relevant examples and demos.
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