Desktop Support Engineer

Job ID: VA-762179

Onsite/Local Desktop Support Engineer (12+) with Windows 7/10, SharePoint, network, Cat6/Cat6a experience

Location: Culpeper, VA (VDOT)
Duration: 2 Months
Location: 100% ONSITE Assigned VDOT Culpeper District
Requirements: MUST possess a valid driver s license will drive a state vehicle

Skills:
Valid driver s license (required) Required
Experience working with help request tracking and reporting tools. Highly desired 1 Years
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite Required 3 Years
Skill in the use of troubleshooting and managing and administering wireless devices Highly desired 3 Years
Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude. Required 3 Years
Setup and testing of network drops, cable labeling, and physical connectivity checks Highly desired 1 Years
Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane Highly desired 1 Years

Job Description:
This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Key Responsibilities:
Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
Deliver outstanding customer service with a strong customer-first approach
Maintain accurate documentation of incidents, resolutions, and asset management
Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
Support the setup and testing of network drops, cable labeling, and physical connectivity checks
Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
Maintain organization and inventory of cabling tools, equipment, and supplies
Drive a state vehicle to various locations within the assigned region for onsite support

Qualifications:
Valid driver s license (required)
Excellent verbal and written communication skills
Ability to work independently in a field environment and manage multiple priorities
Familiarity with basic network concepts and a willingness to learn structured cabling standards
Prior experience with IT support, help desk systems, or customer service preferred