Senior Quality Assurance Engineer

Required Qualifications:

• Understanding and knowledge of quality assurance processes and methods used in agile software development.
• Comfortable with different platforms such as websites, mobile apps, and backend APIs
• Experience using technologies for detecting and tracking software defects.
• Team-oriented, possessing strong interpersonal communication skills.
• Self-motivated in the pursuit of new skills and an understanding of software design and quality engineering.
• Strong leadership skills with a focus on continual improvement
• Comfortable presenting to groups of peers

Preferred Qualifications:

• 5+ years of experience with quality assurance and testing of software applications
• Strong knowledge of and experience with Agile methodologies
• Experience with functional and non-functional software testing techniques
• Understanding of the principles of creating easily modifiable and extensible automated tests
• Experience with test automation frameworks (e.g., Cypress, Playwright, Load Runner, etc.)
• Experience using continuous integration build tools (e.g., Jenkins, Codefresh, GitHub Actions)
• Basic knowledge of programming languages (e.g., JavaScript, HTML, CSS, etc.)
• Basic understanding of relational databases and SQL
• Solid understanding of REST APIs and the ability to use tools such as POSTMAN to perform data verification and set up test data.
• Experience leading small to medium-sized projects.
• Understanding of AI principles (LLMs, RAG, Agents, etc.) and experience using AI to improve testing, the application development life cycle and overall solution design.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

#LI-REMOTE

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Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it benefits our people and communities worldwide. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Internal WWT IT Team, and why join?

The Internal WWT IT team is the backbone of our company's technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company's technological infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

WWT has an opportunity available for a Senior Quality Assurance Engineer. Quality Assurance Engineers work in a very dynamic and challenging environment. This is not a traditional QA-comes-last development environment but a place where QAEs work continuously in partnership with all other team members to use automated and manual testing to ensure that the team is "building the right product" as well as "building the product right." QAEs quickly gain domain knowledge and work with developers in a test-driven development environment. This means that our QAEs co-exist and collaborate regularly with developers to create tests at many different levels of visibility and coverage. Having a broad skill set is important, but the desire to expand that skill set, through new technologies and experiences, is even more essential. QAEs are assertive and extremely motivated individuals who have excellent analytical and communication skills and are continually taking on new professional and technical challenges.

As a member of our WWT IT AI Center of Excellence team, you will:

• Partner in the design, development, and testing of software in an agile environment that utilizes both custom-developed, open-source, and third-party purchased tools.
• Alongside the rest of the team, work closely with business stakeholders to ensure our solutions meet requirements, meet quality goals, and deliver optimal performance.
• Provide quality assurance leadership within the team
• Champion the overall testing strategy for the team and department.
• Determine appropriate metrics that enable the team to understand and continuously improve their processes, techniques, and technologies from a quality perspective.
• Enhance, improve, and augment a suite of automated tests built in an appropriate end-to-end testing framework that covers wwt.com and other applications in the ecosystem.
• Steer the team towards collaborative, cohesive testing that results in the highest quality software.
• Foster an environment where automated integration, load tests, performance testing, and UI tests are comprehensive to ensure the quality of a large-scale system.
• Execute manual testing to ensure production readiness and create automated UI and integration tests.
• Design tests that clearly convey the business rules and code they are checking (i.e., manual User Story tests or Automated E2E Tests) so that both business users and developers can understand their intentions.
• Have the leading voice in whether or not a feature or release candidate is in a solid enough state to go to production.
• Play the role of the "voice of the user," providing testing and usability feedback to developers and business users early in the iteration to guide development.
• Perform exploratory testing, cross-browser, and boundary testing of new and existing features.
• Carry out root-cause analysis of defects and pair with developers to determine a resolution.
• Be a catalyst for change, ask questions, and challenge others.
• Collaborate with developers on creating testable "Definition of Done" acceptance criteria for each User Story.
• Provide clarity to stories, including asking questions about functional and non-functional requirements and advocating for a good user experience.
• Contribute to the continuous improvement process.
• Exhibit a passion for technology and continuous learning.
• Have a leadership presence within the team.
• Bring an AI first mentality to your work.