Solutions Engineering & Introduction Engineer - Ottawa, Canada

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and hybrid work environments.
• We believe in an inclusive, diverse, and barrier-free work environment, which makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain our employees and their family's mental and physical health. We also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and in-house learning and mentorship opportunities.
• We know that financial security is essential. We offer competitive salaries, incentive programs, and an employee share option purchase program.
• We realize that time away to recharge is non-negotiable. Therefore, we offer excellent "paid time off" benefits for all employees.
• Great work deserves recognition. We have a robust recognition program with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

As a Solutions Engineering and Introduction Engineer, you will support Cena's Packet-Optical Platform and Global Clouds network portfolios. You will be a key technical contributor to the Solutions Engineering and Introduction team, a customer-facing team. You will work directly with R&D, Product Line Management, Sales Engineering, and Services organizations to bring our cutting-edge solutions to market. You will work directly with Ciena customers, helping them to solve their networking challenges and advance their business objectives with Ciena solutions.

• As a technical prime, you will drive customer engagements, including new product introduction, proof of concept testing, back-office integration support and lab and in-field trials. In the process, you will capture product issues and customer requests for enhancements that could be embedded into upcoming releases.
• You will define, create, and validate customer technical presentations, networking and solutions test plans, and engineering guides - all vital technical documents to facilitate the understanding and introduction of new technology and products /solutions into customer networks.
• You will support global account teams with pre-sales and post-sales engineering activities, including customer bids, technical consultation, solution/application evaluation and design, and other engineering Q&A support.
• You will develop and share your knowledge with other internal and Customer teams and communities - explaining architectures, capabilities, limitations, and advantages in product positioning.
• You will work as a product subject matter expert, consulting internal Ciena and other Customers.
  

What Does Ciena Expect of You?

• Initiative - You're a self-starter who works with limited direction and is committed to delivering against aggressive project deadlines from inception to deployment.
• Attention to detail - able to meticulously execute test plans or methods of the procedure while thoroughly documenting results comprehensively.
• Agility-You thrive in high-pressure situations during lab activities and technical issue resolution. You multitask and readily adapt to changing environments, projects, priorities, and business drivers.
• A sense of urgency - what's essential to the customer is equally important to you. You make getting things done a priority.

• Communication - the ability to work with customers and account teams to understand requirements and priorities, use your technical expertise to develop the optimal solution, and tailor your message, ideas, and presentations to the audience to ensure understanding and agreement.
• The flexibility towork independentlyand aspart of a broader team-you thrive in a multidisciplinary team environment but are comfortable working independently as required.
• Relationship builder -proven ability to influence and work with others.
• A commitment to learning - You are passionate about learning and embracing new technologies and ideas that improve the day-to-day work of the team and the customer experience.

The Must Haves:

• A minimum of ten years of experience in Optical Fiber Transport Networks is required, along with a Bachelor's or Master's degree in Electrical Engineering, Computer Science, or an equivalent field.
• Strong understanding and hands-on experience with optical fibre transport systems, optical networks engineering concepts and technologies such as DWDM, L1/L0 Control plane, Liquid spectrum, and RAMAN in the lab and the field. Instrumentation and test methodologies in the context of the data center, service provider, and enterprise networks are a must.
• Hands-on experience working with the YANG data model, Open Config data structures, and NBIs such as CLI, NETCONF, GRPC, and REST is a must.
• Experience with scripting & coding (Python, RESTful, Perl, JavaScript) isdesirable.
• Willing to travel from a few days to a week at a time to other Ciena facilities or Customer sites (less than 10% per annum)
• Experience with various test instrumentation and test methodologies in a lab environment is an asset.
• Experience with optical platforms like Ciena, Cisco, and Nokia is desirable.

Assets:

• Experience developing and executing test plans using Python and REST API is an asset.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.