Overview
Remote
Depends on Experience
Full Time
Skills
CMDB
VR
Vulnerability Response
SecOps
Job Details
NO SUBS, NO Sponsorship W-2 ONLY Federal client.
ServiceNow CMDB Vulnerability Response owner 100% remote
ServiceNow Vulnerability Response and CMDB owner
Responsibilities:
- Technical experience with ServiceNow CMDB capabilities to drive improvements in matching discovered items from various scanners to configuration items and application services by tuning CI lookup rules.
- Act as a subject matter expert on ServiceNow Vulnerability Response capabilities, providing guidance and recommendations to stakeholders and project teams.
- Configure and maintain ServiceNow integrations with third-party systems, ensuring data integrity and seamless communication.
- Perform hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications
- Work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key application, ServiceNow Vulnerability Response (SN VR).
- Monitor and troubleshoot the performance of the ServiceNow environments (Dev, Test, and Production Instances).
- Conduct routine health assessments, ensuring peak performance and availability.
- Implement and maintain ServiceNow security policies, roles, and access controls, ensuring data confidentiality and compliance with regulatory requirements.
- Perform regular application updates and patches, ensuring system stability and security compliance.
- Lead Support interactions with Cases, Changes and Requests, and escalations.
- Administer software and plugin upgrades, Establish a rollback plan for upgrades, ensuring minimal disruption in case of unforeseen issues.
- Collaborate with stakeholders to identify workflow requirements and streamline business processes.
- Develop and maintain ServiceNow Performance Analytics dashboards and indicators to provide insights into platform usage and performance.
- Collaborate with project managers, business analysts, developers, and other stakeholders to define project requirements, milestones, and deliverables.
- Document project-related configurations, customizations, and integrations, capturing lessons learned and best practices for future reference.
Qualifications:
- Minimum 5 years of ServiceNow platform experience
- Experience working in Agile/Scrum methodologies
- Basic understanding of risk management is helpful for understanding how organizations might prioritize certain systems, environments, or assets within VR.
- Basic understanding of policy and compliance management is helpful when trying to automate compliance across various sources or standards from your compliance monitoring tools findings.
- Python, Angular/React, JavaScript, HTML/CSS, and API development experience is necessary
Certifications:
- ServiceNow Certified Systems Administrator (REQUIRED)
- ServiceNow Vulnerability Response Certified (REQUIRED)
- ServiceNow Performance Analytics training (desired)
- ServiceNow CMDB training (desired)
- ITIL4 (desired)