IT Support Technician II

Position: IT Support Technician II
Location: Onsite in Lewisville 10 AM - 7 PM
Duration: Direct Hire
Work Requirements: , Holders or Authorized to Work in the U.S.

Position Description:
The IT Support Technician is responsible for being the first point of contact for all IT support related items. You will be responsible for a variety of tasks to ensure the technology needs of the employees are met so they can effectively perform their duties. The ideal candidate will perform these tasks while maintaining a positive and productive relationship with the employees, vendors, and clients.

General Duties and Responsibilities:

• Serve as the initial point of contact for IT requests.
• Manage IT support requests utilizing ticketing system; resolve or escalate issues accordingly.
• New employee onboarding: accounts creation; workstation and mobile device setups and configuration.
• Install, manage and troubleshoot various SaaS and on-premises software systems
• Provide end-user support as needed: hardware and software troubleshooting; email; wireless connectivity; MS Office applications; printing connectivity issues, etc.
• Document all incidents in ticketing system
• Update and maintain knowledge and configuration management databases
• Coordinate w/existing vendors and service providers
• Assist w/ IT infrastructure projects
• Identify user needs, provide end-user training as appropriate
• Participation in the development and improvement of processes and internal controls.
• Maintaining a positive relationship with customers and vendors alike
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• 5+ years of IT support experience
• Excellent customer service and communication skills
• Experience with desktop and mobile support, configuration and setup: Windows OS, Google Chrome OS, iOS, and Android.
• Ability to adapt to changing needs while responding quickly and positively.
• Ability to plan, prioritize, and complete assignments within deadlines.
• Must be able to work as part of a team and independently, in high stress and fast paced environment- ability to focus during busy periods throughout the month and year.
• Must be a highly motivated and organized, as well as have extreme attention to detail.
• Must be able to work nights, weekends, and holidays as needed - we're a firm believer in work/life balance but the nature of IT will sometimes require after hours work

Personal Traits and Characteristics:

• Reliable, dependable, diligent Highly organized with good time management skills
• Task oriented
• Able to work under pressure and deadlines
• Effective communication skills
• The successful candidate shall exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.

Education and/or Experience:

• 3+ years of IT support experience

Reports To: IT Supervisor

Environment: Work environment is typically an office environment located on-site during normal or extended business hours.

• Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities