Network Operations Manager

Overview

Remote
Contract - W2
Contract - Independent

Skills

Network Operations
Customer Facing
Customer Relationship Management (CRM)
Account Management
Bridging
Service Delivery
Reporting
Collaboration
Enterprise Networks
Global Delivery
Artificial Intelligence

Job Details

Network Operations Manager
Contract 12 Month's

Job Description

We are looking for an experienced Engagement Manager with a background in enterprise networking to serve as a trusted advisor for one of our client's Enterprise customers. The Engagement Manager is a mission critical, customer facing position. You will be responsible for all aspects of service delivery and account governance, with the goal of enabling long term account growth. A great Engagement Manager is well-versed in client relationship management, service delivery operations, and account management. You will play a key role in transforming how we deliver Digital First experiences for our Enterprise customers. By bridging the gap between customer needs and delivery, this role protects revenue, drives retention, and creates a foundation for account growth.

In this role you will:

Lead the day-to-day operations of account service delivery teams and partners, providing technical oversight and ensuring consistent quality and adherence to SLAs

Serve as the primary point of contact for executive stakeholders, ensuring alignment between client objectives and our delivery team

Build trusted relationships across the customer organization to drive satisfaction and enable account growth.

Develop and execute strategies for the continued customer adoption of our Autonomics platform

Maintain governance over account health, providing regular updates and required reporting to both customer and leaders.

Establish oversight of the entire delivery program, providing a consultative approach to guiding the portfolio of active projects

Collaborate closely with internal teams to align tooling and platform capabilities with evolving project needs

We would love to hear from you if:

Have 12 years of relevant experience with a Bachelor's. Or 8 years of relevant experience with a Master's degree.

Have a background in enterprise network engineering / operations.

Have managed large Enterprise accounts, and have experience directly engaging with technical, and non-technical Enterprise stakeholders.

Have a proven track record of coordinating large-scale global delivery teams in a fast paced environment.

Have operational experience in automation, digital services, or AI-based platforms.

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