Overview
On Site
Full Time
Skills
Help Desk
Printers
Laptop
Wireless Networking
Videoconferencing
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Management
Computer Hardware
Access Control
Microsoft Windows
Microsoft Office
Active Directory
Microsoft Azure
Remote Access
Multi-factor Authentication
Cyber Security
Customer Service
Technical Support
Network+
Microsoft
Computer Networking
Manufacturing
Printer Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Engineer to join our team in New Albany, Ohio. This Contract-to-permanent position involves providing technical support to office and manufacturing staff in a dynamic desktop environment that integrates Microsoft and third-party systems. You will play a key role in troubleshooting issues, maintaining IT systems, and ensuring seamless operations across various departments.
Responsibilities:
Install, configure, and maintain desktops, laptops, and printers running Windows 11.
Develop and manage desktop and laptop imaging solutions to streamline deployments.
Provide support for wired and wireless network connections, as well as video conferencing setups.
Assist users with Microsoft Office applications, including Outlook, Excel, PowerPoint, OneNote, Word, and other production tools.
Manage and update user accounts in Active Directory, Azure AD, and Office 365 environments.
Support remote access technologies and multi-factor authentication processes.
Track and manage IT assets, including hardware and software licenses.
Handle user ID and application access control requests efficiently.
Monitor and resolve support tickets using the internal tracking system.
Apply basic cybersecurity principles to safeguard IT systems and data.
Requirements
Associate's degree in a related field or equivalent relevant experience.
At least 3 years of experience in a similar IT support role.
Strong proficiency with Windows 11, Microsoft Office 365 suite, Active Directory, and Azure AD.
Familiarity with remote access technologies, multi-factor authentication, and cybersecurity concepts.
Previous experience in customer service or IT helpdesk support is highly preferred.
Certifications such as A+/Network+ or related IT credentials are strongly desired.
Knowledge of Microsoft Intune and networking principles is an advantage.
Experience in the manufacturing sector and with printer support is beneficial.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Engineer to join our team in New Albany, Ohio. This Contract-to-permanent position involves providing technical support to office and manufacturing staff in a dynamic desktop environment that integrates Microsoft and third-party systems. You will play a key role in troubleshooting issues, maintaining IT systems, and ensuring seamless operations across various departments.
Responsibilities:
Install, configure, and maintain desktops, laptops, and printers running Windows 11.
Develop and manage desktop and laptop imaging solutions to streamline deployments.
Provide support for wired and wireless network connections, as well as video conferencing setups.
Assist users with Microsoft Office applications, including Outlook, Excel, PowerPoint, OneNote, Word, and other production tools.
Manage and update user accounts in Active Directory, Azure AD, and Office 365 environments.
Support remote access technologies and multi-factor authentication processes.
Track and manage IT assets, including hardware and software licenses.
Handle user ID and application access control requests efficiently.
Monitor and resolve support tickets using the internal tracking system.
Apply basic cybersecurity principles to safeguard IT systems and data.
Requirements
Associate's degree in a related field or equivalent relevant experience.
At least 3 years of experience in a similar IT support role.
Strong proficiency with Windows 11, Microsoft Office 365 suite, Active Directory, and Azure AD.
Familiarity with remote access technologies, multi-factor authentication, and cybersecurity concepts.
Previous experience in customer service or IT helpdesk support is highly preferred.
Certifications such as A+/Network+ or related IT credentials are strongly desired.
Knowledge of Microsoft Intune and networking principles is an advantage.
Experience in the manufacturing sector and with printer support is beneficial.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.