Product Operations Analyst

  • Boston, MA
  • Posted 20 hours ago | Updated 20 hours ago

Overview

Hybrid
$35 - $48
Contract - W2
Contract - 6 Month(s)
Able to Provide Sponsorship

Skills

SDLC
documentation
software

Job Details

Overview:
We re looking for a detail-oriented Product Operations Analyst with 3 5 years of experience to support the successful rollout, adoption, and improvement of our software products. This role bridges product, engineering, and end users ensuring smooth implementations, gathering actionable feedback, and improving the overall user experience.

Key Responsibilities:

  • Conduct on-site user testing and training sessions to support product rollouts

  • Collect and analyze user feedback to identify pain points and feature enhancement opportunities

  • Collaborate with product managers and engineers throughout the SDLC

  • Document user insights, product issues, and enhancement requests

  • Create and maintain internal and client-facing product documentation

  • Support change management and adoption strategies with cross-functional teams

Qualifications:

  • 3 5 years of experience in product operations, business analysis, or implementation roles

  • Strong understanding of the software development lifecycle (SDLC)

  • Experience with user testing, customer training, and feedback collection

  • Excellent SPANISH AND ENGLISH communication, documentation, and problem-solving skills

  • Ability to travel to client site as needed

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