Looking for Google CES Expert/Architect || Bethpage, NY || Fulltime

Overview

Remote
130,000 - 150,000
Full Time
No Travel Required
Unable to Provide Sponsorship

Skills

Google
CES

Job Details

Hi,

 

Hope you are doing well.

               

We do have a position for “Google CES Expert/Architect” with our Client. Please find the details below and if interested please send me your updated word format resume.

 

Title: Google CES Expert/Architect

Location: Bethpage, NY

Duration: Fulltime                                                                                

Experience: 5-10 Years

 

 

Job Description:                                                               

Must Have Technical/Functional Skills:

 Google CCAI, CCaaS, UJET, Google DialogFlow, Google Cloud Platform.

 

Roles & Responsibilities:

 Google CCAI Design and Implementation Engineer

• Design and build virtual agents using Dialogflow CX/ES for voice and digital channels.

• Define NLU models, intents, entities, and conversation flows.

• Develop webhook services using Google Cloud Functions or external services.

• Integrate CCAI with platforms like Cisco UCCE/PCCE.

• Use Google CCAI Platform or connectors to enable call handoff and escalation.

• Configure, deploy, and maintain SBCs in enterprise contact center environments.

• Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies.

• Ensure secure and optimized voice traffic flow between CCAI platforms.

• Collaborate on SBC dial plan design, translation rules, and SIP signalling analysis.

• Perform E2E call flow validation across CCAI, SBC, and contact center platforms.

• Use tools like Wireshark, SBC logs, and Dialog flow test suites.

• Leverage CCAI Insights for tuning bot performance and reporting.

 

Generic Managerial Skills:

Good Communication Skills

Ability to talk to customer and convince the solution.

 

 

Thanks and Regards,
Bhakti Chaudhari

_________________________
Ztek Consulting Inc.,

Phone:

E-mail:

Visit us at

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