Overview
Remote
On Site
Full Time
Skills
CSM
JavaScript
ServiceNow
ITSM
ITOM
BRD
Flow Designer
FRD
IRM
workflows
Glide API
IntegrationHub
user stories
Servicenow Solutioning
Platform Architecture
HRSD
ServiceNow configuration
UI policies
Agile/Scrum methodologies
Job Details
Role: ServiceNow Solution Architect
Location: Atlanta, GA (or) Remote
Job Type: Full-Time
Skills:
Servicenow, Servicenow Solutioning, Platform Architecture
Required:
- 8+ years of total ServiceNow experience, with at least 3+ years in a Solution Architect role.
- Strong exposure to multiple ServiceNow modules such as ITSM, ITOM, CSM, HRSD, IRM, or custom app development.
- Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
- Proficiency in ServiceNow configuration, workflows, UI policies, data policies, business rules, client scripts.
- Experience in gathering and documenting business requirements (BRD, FRD, user stories).
- Strong stakeholder engagement and client-facing communication skills.
- Ability to lead workshops and translate functional needs into technical solutions.
- Experience in Agile/Scrum methodologies and working within a cross-functional team.
Preferred Qualifications:
- ServiceNow Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), and CSA (Certified Implementation Specialist) in one or more modules.
- Experience with ServiceNow integrations using REST, SOAP, MID Servers, and third-party tools.
- Experience with CMDB and data modeling is a plus.
- Familiarity with ITIL v3/v4 framework.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.