Network Operations Engineer

Our Client is seeking a dedicated, fully remote Network Operations Engineer to maintain and optimize our critical financial services network infrastructure. You will be a key player in ensuring the stability, performance, and security of our Cisco, Palo Alto, Meraki, and Arista environments, operating within the Software Development Lifecycle (SDLC) and applying ITIL best practices. This role operates during 8:00 AM-5:00 PM EST.

• Incident & Request Management: Primary function involves monitoring and responding to incoming ServiceNow incident and request queues, providing timely Level 2 support to other IT groups.
• Network Maintenance & Configuration: Maintain, implement, and troubleshoot network services across multiple geographies and data centers, specifically supporting Cisco, Meraki, Palo Alto, and Arista equipment (switch, router, wireless, firewall).
• Security & Firewall Administration: Review, update, and implement new firewall rules and security updates. Assess network and device performance to satisfy internal and external security audits (e.g., PCI compliance).
• Continuous Improvement: Proactively review the network to discover opportunities for improvement and formally recommend and implement solutions for network optimization and automation.
• Documentation & Knowledge Sharing: Create and maintain clear network diagrams using Microsoft Visio. Contribute to knowledge management standards by authoring and updating Knowledge Base (KB) articles for current and future systems.
• Troubleshooting & Investigation: Utilize SolarWinds and direct device interaction to investigate and resolve complex technical issues of moderate scope, including packet modeling and data flow analysis.
• Project Contribution: Work collaboratively with other IT teams (Development, Infrastructure) to execute network solutions and contribute significantly to larger, company-wide IT projects.

Hard Skill Routing, Switching, and Firewall Concepts: Demonstrated understanding and practical application of core L2/L3 networking, Cisco, and Palo Alto firewall management. Routing, Switching, Firewall, Cisco, Palo Alto

Soft Skill Communication & Collaboration Initiative: Proactive communication and ability to work effectively in a highly matrixed, remote team environment. Collaboration, Remote, Initiative

Operational Skill Organizational Skills & Documentation: Proven ability to create good documentation, maintain Visio diagrams, and manage the ServiceNow ticket lifecycle efficiently. Documentation, ServiceNow, Visio, Organizational

Minimum Qualifications

- High School Diploma

- GED

- CCNA, PCNSA, Arista ACE, or equivalent, or commitment to acquire one or more of these within first 12-24 months

- 2+ years experience in network engineering in an enterprise production network environment or equivalent.

Preferred Qualifications

- 4+ years experience in network engineering in an enterprise production network environment with exposure to multiple platform environments including Arista, Cisco, Palo Alto, Citrix Netscaler, F5 load balancers.

Skills

- Continuous Improvement Projects

- Palo Alto Networks Panorama

- Network Monitoring Tools

- Conflict Resolutions

- Payment Card Industry (PCI)

- Financial Services Industry

- Software-Defined Networking Wide Area Network (SD-WAN)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.