Onsite Technical Support Analyst

Onsite Technical Support Analyst
Summary
The Onsite Technical Support Analyst will provide a world-class IT experience to all new and existing associates as the "Boots on the Ground" IT provider. This role requires working independently, developing new skills, and contributing to policies that define modern desktop services while ensuring associates have all the necessary tools, permissions, and resources to succeed.
Responsibilities

• Work in the office every weekday while maintaining visibility through daily walkthroughs and providing white-glove service to all associates.
• Ensure compliance with onboarding and offboarding standards and conduct regular check-ins with offices that lack onsite support.
• Manage applications and hardware/software requests, documenting all issues in the ticketing system.
• Serve as subject matter expert for A/V functions, remote meetings, and support office infrastructure.
• Collaborate with the Security Team on identifying and addressing threats and vulnerabilities while creating and maintaining documentation for internal use.

Requirements

• Minimum 2 years of IT support experience.
• 2 years of experience with Autopilot, Intune and Active Directory.
• Excellent customer service skills with the ability to deliver white-glove service.
• Strong communication and interpersonal skills; ability to work with various levels of associates.
• Self-motivated with the ability to work independently and prioritize effectively.
• Technical aptitude and a willingness to learn new systems and technologies.

This is a 6-Month Contract-for-Hire opportunity onsite in New York, NY with our Kansas City, MO client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1 B visa sponsorship is not available for this position. No third-parties, please.