Overview
On Site
Full Time
Skills
Help Desk
Tier 1
Database
Break/Fix
Production Support
Documentation
ITIL
Privacy
Marketing
Job Details
Location: Scottsdale, AZ
Description: Our client is currently seeking a Help Desk
Multiple openings 1+years of experience
This job will have the following responsibilities:
1.With oversight, provides Tier 1 & 1.5 production and non-production support of applications and databases for software.
2.Monitors production systems for alerts, outages and system issues.
3.Seeks continuous improvements for applications, processes, support methods and team effectiveness.
4.Executes technical procedures to resolve production & non-production issues.
5.Evaluates systems and processes in an effort to resolves technical problems. Implements effective solutions for break/fix issues.
6.Develops knowledge of enterprise Systems.
7.Demonstrates understanding and knowledge of client needs, concerns and challenges.
8.Updates production and non-production support documentation and adheres to ITIL practices.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Our client is currently seeking a Help Desk
Multiple openings 1+years of experience
This job will have the following responsibilities:
1.With oversight, provides Tier 1 & 1.5 production and non-production support of applications and databases for software.
2.Monitors production systems for alerts, outages and system issues.
3.Seeks continuous improvements for applications, processes, support methods and team effectiveness.
4.Executes technical procedures to resolve production & non-production issues.
5.Evaluates systems and processes in an effort to resolves technical problems. Implements effective solutions for break/fix issues.
6.Develops knowledge of enterprise Systems.
7.Demonstrates understanding and knowledge of client needs, concerns and challenges.
8.Updates production and non-production support documentation and adheres to ITIL practices.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.