Overview
On Site
USD 60.98 - 70.61 per hour
Full Time
Skills
Enterprise Resource Planning
Microsoft Dynamics
Business Rules
Workflow
Dashboard
Identity Management
Training
Customer Relationship Management (CRM)
Documentation
Technical Support
Software Administration
Microsoft Dynamics GP
RDBMS
Microsoft SQL Server DBA
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Adobe
Genesys
Cloud Computing
LinkedIn
Sales
Change Management
Microsoft Dynamics CRM
Communication
Customer Service
FOCUS
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced ERP/CRM Administrator to join our team in Irving, Texas. In this Contract-to-permanent position, you will play a critical role in ensuring seamless operation and user support for various Microsoft Dynamics systems and related applications. The ideal candidate will thrive in a collaborative environment, possess strong technical and customer service skills, and demonstrate the ability to resolve issues efficiently.
Responsibilities:
Serve as the primary administrator for Microsoft Dynamics GP and related systems, ensuring optimal functionality and user satisfaction.
Manage system maintenance, including updates, patches, and security configurations for Dynamics GP and integrated software.
Provide technical support for Microsoft Dynamics CRM, handling escalated issues and collaborating with team members to resolve complex problems.
Configure and maintain user roles, security settings, business rules, workflows, and dashboards within Dynamics CRM.
Assist in preparing and managing system upgrades, including transitioning Dynamics CRM to newer on-premise versions.
Troubleshoot and resolve technical issues across various applications, including Microsoft Office, Adobe Sign, Genesys Cloud, and Listen360.
Act as the primary resource for user management and training on Dynamics GP and CRM systems.
Monitor system performance and proactively address potential issues to ensure reliability and uptime.
Work closely with multiple departments to gather requirements and implement solutions that align with business objectives.
Maintain documentation of system processes, configurations, and issue resolutions for future reference.
Requirements
Minimum of five years of experience in technical support and application administration.
Proficiency in Microsoft Dynamics GP and Microsoft Dynamics CRM, including advanced configuration and troubleshooting.
Familiarity with relational database systems and tools such as SQL Server Management Studio.
Strong knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Experience with additional platforms and tools such as Adobe Sign, Genesys Cloud, LinkedIn Sales Navigator, and Listen360.
Skilled in handling system upgrades and change management processes for Dynamics CRM.
Excellent communication and customer service abilities, with a focus on delivering effective solutions.
Ability to work collaboratively and manage priorities in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced ERP/CRM Administrator to join our team in Irving, Texas. In this Contract-to-permanent position, you will play a critical role in ensuring seamless operation and user support for various Microsoft Dynamics systems and related applications. The ideal candidate will thrive in a collaborative environment, possess strong technical and customer service skills, and demonstrate the ability to resolve issues efficiently.
Responsibilities:
Serve as the primary administrator for Microsoft Dynamics GP and related systems, ensuring optimal functionality and user satisfaction.
Manage system maintenance, including updates, patches, and security configurations for Dynamics GP and integrated software.
Provide technical support for Microsoft Dynamics CRM, handling escalated issues and collaborating with team members to resolve complex problems.
Configure and maintain user roles, security settings, business rules, workflows, and dashboards within Dynamics CRM.
Assist in preparing and managing system upgrades, including transitioning Dynamics CRM to newer on-premise versions.
Troubleshoot and resolve technical issues across various applications, including Microsoft Office, Adobe Sign, Genesys Cloud, and Listen360.
Act as the primary resource for user management and training on Dynamics GP and CRM systems.
Monitor system performance and proactively address potential issues to ensure reliability and uptime.
Work closely with multiple departments to gather requirements and implement solutions that align with business objectives.
Maintain documentation of system processes, configurations, and issue resolutions for future reference.
Requirements
Minimum of five years of experience in technical support and application administration.
Proficiency in Microsoft Dynamics GP and Microsoft Dynamics CRM, including advanced configuration and troubleshooting.
Familiarity with relational database systems and tools such as SQL Server Management Studio.
Strong knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Experience with additional platforms and tools such as Adobe Sign, Genesys Cloud, LinkedIn Sales Navigator, and Listen360.
Skilled in handling system upgrades and change management processes for Dynamics CRM.
Excellent communication and customer service abilities, with a focus on delivering effective solutions.
Ability to work collaboratively and manage priorities in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.