AWS Connect & Salesforce Integration Engineer

Overview

Remote
$65 - $70
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

Amazon DynamoDB
Amazon S3
Analytics
Customer Experience
High Availability
Customer Relationship Management (CRM)
Health Care
Management
Amazon Lambda
Data Security
Genesys
Performance Tuning
Salesforce.com
SOAP
Customer Engagement
Artificial Intelligence
Cloud Computing
Collaboration
Communication
Amazon Web Services

Job Details

Job Title: AWS Connect & Salesforce Integration Engineer
Client: Dexian
Location: Remote
Duration: 90 Days

Job Summary

Greenway Health is seeking an experienced AWS Connect & Salesforce Integration Engineer to design, implement, and optimize voice-based customer engagement solutions. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and Salesforce CRM integration. This role will focus on building seamless customer experiences, enhancing contact center workflows, and ensuring reliable, scalable solutions in a healthcare environment.
Key Responsibilities

Design, implement, and support Amazon Connect solutions for voice, chat, and omni-channel communications.

Integrate Amazon Connect with Salesforce (Service Cloud, Health Cloud, Sales Cloud) to enable intelligent routing, CTI, click-to-dial, screen pops, and call logging.

Develop and configure AWS Lambda, Lex, S3, DynamoDB, and API Gateway for custom Connect workflows and IVR automation.

Collaborate with Salesforce developers/administrators to design seamless data and workflow integrations between Salesforce and AWS.

Optimize customer experience with personalized call flows, queue management, and self-service options.

Implement monitoring and analytics using Amazon CloudWatch, Contact Lens, and Salesforce reporting.

Ensure HIPAA compliance and healthcare data security standards across integrations and workflows.

Troubleshoot, support, and enhance production contact center environments.

Provide technical guidance and best practices for scalability, high availability, and performance tuning.
Required Skills & Experience

5+ years of IT experience with at least 3+ years in Amazon Connect contact center solutions.

Proven experience in Salesforce CRM integration with AWS Connect (Service Cloud preferred).

Strong hands-on expertise with AWS Lambda, Lex, S3, DynamoDB, API Gateway, and IAM.

Proficiency in CTI integration, IVR design, call routing, and customer journey orchestration.

Experience with REST/SOAP APIs, JSON, and integration frameworks.

Knowledge of HIPAA compliance, healthcare data workflows, and secure integrations.

Strong troubleshooting, communication, and documentation skills.

Preferred Skills
Experience with Salesforce Health Cloud or healthcare-specific CRM implementations.
Knowledge of Contact Lens for Amazon Connect, AI/ML-based call analytics, and sentiment analysis.
Familiarity with Genesys, Twilio, or other CCaaS platforms as added advantage.

AWS Certification (Solutions Architect / Developer / Contact Center Specialty) preferred.

Salesforce Certifications (Service Cloud Consultant, Platform Developer) a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Value Spectrum Technologies LLC