Executive Desktop Support Technician III (Raleigh)

Overview

The technician will be responsible for providing executive support for FCB employees, including direct support of C-Level Executives. This role will interface with executives and clients between the Technology department and across business units. A successful candidate will be hands ? on, a self ? starter, passionate about technology, communicative, and collaborative. The Executive Support Technician is required to maintain a high degree of professionalism and discretion, have superior technical skills, excellent interpersonal skills, and present in line with the executive environment.

Responsibilities

• Work within the Executive Support team to provide best in class, white-glove support to the FCB Executives and their assistants in the Raleigh office.
• Provide hands on support for FCB Executives who are experiencing desktop hardware, software, mobile, A/V, and networking issues and provide complete follow-through to successful resolution. Be proactive in identification of problems to reduce end user impact.
• Plan, schedule and execute computer equipment installations, imaging, upgrades, and proactive replacement projects for FCB Executives.
• Provide white glove support during the onboarding and offboarding of executive and assistant new hires.
• Support of special events and executive meetings in house and occasionally remote locations requiring travel or after-hours coverage.
• Log, update, monitor and follow up on support requests in ticketing system.
  • Engage and escalate to other Technology support team members
• Manage and prioritize tasks efficiently, and to the required level of quality, within the context of the objectives supplied by management.
• Take appropriate or necessary training classes to stay up to date with the latest technologies and/or updates to key software and hardware.
• Train employees on current and new technologies available to them.
• Work directly with the wider Technology team on special projects, including but not limited to new technology deployment and cybersecurity initiatives.

*This position will be 3 days in the office, in Raleigh and 2 days remote

Qualifications

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

Preferred Skill(s):

• Working knowledge of desktop support,
• break/fixes,
• application support
• Executive support experience

Certifications A+ and CompTIA are considered a plus.

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