Overview
On Site
$21 - $22
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Call Center
Collections
Communication
Customer Support
FOCUS
Finance
Mainframe
Motivation
Negotiations
Performance Management
Policies and Procedures
Preventive Maintenance
Problem Solving
Project Management
Recruiting
Job Details
Job Title: Customer Account Specialist Job ID: 25-09274 Location: Johnston, IA, 50131 Duration: 12 months on W2 contract
Work shifts will be between the hours of 06:55am to 06:05pm Central
40 hours per week, OT is allowed but not mandatory
Work shifts will be between the hours of 06:55am to 06:05pm Central
40 hours per week, OT is allowed but not mandatory
- ***We have noticed when reviewing past hiring that recent grad candidates or "fresh" candidates without significant collections experience actually tend to perform best in the roll. Candidates with years of collections background, tend not to do well. Client's method of collections is fundamentally different from many companies, so candidates with a lot of collections background, usually have a lot more to un-learn and are often resistant to doing so. Seek recent college grads or even high school grads with good interpersonal/communication skills and people who are ready and willing to learn.
- As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.
In addition, you will:
- Use telephone negotiating techniques to build and maintain company, customer and dealer relationships
- Review payment history and account information
- Update/confirm debtor information
- Negotiate payment plan modifications according to established policies and procedures
- Administer collection efforts within federal and state regulations and company policy
- Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business or a related discipline is preferred.
We also require:
- Minimum of 1 year of experience in customer service
- Ability to remain seated for long periods of time to perform telephone work in a call center environment
- Capacity to quickly change focus on work activities
- Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have:
- Knowledge of negotiation techniques
- Familiarity with the John Client Financial policies and procedures regarding collections.
- 1st shift, 40 hours per week, OT is allowed but not mandatory
Work shifts will be between the hours of 6:55am to 6:05pm. Central Time
Visa sponsorship is not available, now or in the near future, for this position.
Contingent worker will not be driving a Client vehicle while on assignment at Client.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.