Overview
Remote
$50+
Contract - W2
Contract - Independent
Skills
Servicenow Business analyst
Job Details
Job Description:
Position: ServiceNow Business Analyst
Location: 100% Remote USA
Duration: Long Term
Experience: 8+ Years
Rate: $50hr. 1099 or $42hr. W2 All Inclusive Only
Key Responsibilities
- Requirements Analysis & Documentation
- Conduct stakeholder interviews, workshops, and surveys to gather functional and non-functional requirements.
- Translate business needs into user stories, use cases, workflows, process maps, and acceptance criteria.
- Perform gapanalysis of current vs. desired ServiceNow capabilities.
- Solution Design & Configuration
- Collaborate with ServiceNow developers/architects to craft scalable solutions across modules like ITSM, ITOM, HRSD, ITBM, SecOps, etc.
- Define and document technical specifications and mockups/wireframes.
- Testing & Quality Assurance
- Support creation of test plans, coordinate user acceptance testing (UAT), document defects, and ensure defect resolution.
- Process Improvement & Automation
- Analyze workflows and recommend enhancements or automation opportunities using ServiceNow s OOTB features.
- Stakeholder Engagement & Communication
- Facilitate meetings across IT, business units, external partners, and executives; manage expectations.
- Serve as liaison bridging business needs and technical solutions.
- Documentation & Training
- Author functional/technical specs, user guides, SOPs, and deliver end-user training.
- Project Management Support
- Assist PMs with planning, risk management, status reporting, and ensure alignment with agile or hybrid governance.
Required Qualifications
- Experience:
- Minimum3 5years in business analysis with ServiceNow implementations; up to 7+ years for senior roles.
- Domain Knowledge:
- Proven hands-on exposure to ITSM, ITOM, HRSD or related modules on ServiceNow.
- Technical Skills:
- Strong service-property analysis, workflow/process mapping, data modeling understanding.
- Familiar with scripting basics (JavaScript, HTML/CSS) and ServiceNow administration fundamentals.
- Certifications (highly preferred):
- ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS).
- ITIL Foundation or v3/v4; CBAP, CCBA or equivalent business analysis certifications.
- Soft Skills:
- Excellent verbal/written communication, facilitation, and stakeholder-management capabilities.
- Strong analytical, problem-solving, and organizational skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.