Consultant

Our client is looking for a Consultant for a 6-month contract in Folsom, CA 95630.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 6 Months
Required Skills & Experience

• 3+ years audio/visual experience.
• Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheets.
• Understands AMX/Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX/Extron devices).
• Understands Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
• Active driver's license.
• Able to travel between sites using personal vehicle/company van.
• Able to lift up to 35 lbs. solo.
• Able to walk/sit/stand/crawl/kneel for extended periods.
• Excellent customer service skills and excellent written/verbal communication skills.
• Knowledge of theMicrosoft suite (Outlook, Excel, and Word primarily) and Windows.

What You Will Be Doing Daily Responsibilities

• Quickly troubleshooting AV systems with minimal use of BKMs.
• Engage external vendors for RMA replacement and out-of-scope maintenance.
• Improvise and use creative troubleshooting to work around rooms that are hard to down.
• Building and maintaining IPL GC3 Files (removing and adding drivers).
• Updating Extron and AMX firmware for preventative maintenance
• Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems.
• Managing and completing the Quarterly Preventive Maintenance project.
• Create/resolve break/fix tickets by monitoring the client ticketing system.
• Engaging customers' requests for meeting support.
• Escalating large break/fix issues and workarounds to the VC Lead Technician.
• Manage site inventory and spares with the use of the database.
• Acting as a point of contact for Level 2 technicians.
• Engaging VC Lead on site for large project deployments and floor renovations, and escalations.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.