Overview
On Site
19.96/hr - 22/hr
Full Time
Skills
Remote Support
SAP BASIS
Managed Services
IT Service Management
Network
Disk Imaging
Customer Service
A+
Repair
Laptop
Printers
Computer Hardware
Asset Management
IMAC
Migration
Technical Support
Job Details
Our client is looking for a Desktop Support Technician for a 3-month contract in Asheville, NC 28803.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- 2 years' experience supporting PC Hardware and software.
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Ability to handle multiple projects.
- Experience working in an enterprise environment.
- Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
- Excellent customer service skills
- A+ Certification is a plus
- Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to set up, configure, and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.