Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - months plu(s)
Skills
Salesforce
Program Manager
Automated Claims Processing
Job Details
Senior Technical Lead / Program Manager - Automated Claims Processing
Location: Hartford, CT (Would consider REMOTE but first preference given to local - Focus on that first)
Candidates must have healthcare experience in the Claims side
Location: Hartford, CT (Would consider REMOTE but first preference given to local - Focus on that first)
Candidates must have healthcare experience in the Claims side
On this team, claims processing is done manually and they need to Automate it - Salesforce or Service now is needed. if they have both, it's a home run!
We're seeking a highly skilled and experienced Technical Lead / Program Manager to lead a multi-year, multi-million-dollar initiative to transform our claims processing with advanced automation. This is a unique opportunity to own a critical, high-impact program that will modernize our operations and drive significant business value. The ideal candidate will possess a strong technical background, exceptional leadership skills, and deep expertise in the healthcare claims domain.
Key Responsibilities:
Program Leadership: Lead and manage the full lifecycle of a multi-year, $15M claims automation program, ensuring it stays on schedule, within budget, and meets all strategic objectives.
Technical Direction: Act as the technical lead, providing architectural and strategic guidance to the development teams. You will be the bridge between technical execution and business goals.
Workflow Automation Implementation: Drive the implementation of workflow automation solutions, with a focus on either Salesforce Workflow or ServiceNow (If candidates have both, that is a huge advantage - Must be highlighted on resusme).
Stakeholder Management: Collaborate effectively with a wide range of stakeholders, including business leaders, technical teams, and external vendors, to align on project goals and manage expectations.
Team Development: Lead, mentor, and motivate a large, cross-functional team, fostering a proactive and high-performing culture.
Proactive Problem-Solving: Anticipate and mitigate risks, proactively identify and solve issues, and maintain a clear line of communication with all levels of the organization.
Required Qualifications:
8+ years of progressive experience in technical leadership roles. 10-15 years overall experience with the majority being in Healthcare.
Extensive experience in the healthcare industry, with a strong focus on commercial claims, Medicare, and Medicaid claims processing.
Proven expertise in leading and implementing claims processing and workflow automation projects.
Hands-on experience with either Salesforce Workflow or ServiceNow.
Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts for business stakeholders.
Demonstrated ability to drive a team and a project forward, with a proactive and results-oriented mindset.
Internal Notes:
Seeking a Tech Lead / Program Manager who can lead a large initiative for automated claims processing. This is a multi-year (3 years), $15 million project.
Must have a strong technical background. They will not be hands on but they must have a tech hands on background.
Must have a strong leadership background.
Must have experience with claims processing and implementing workflow automation
Must have experience with Salesforce Worklfow and / or ServiceNow
Must have 8+ years in technical leadership.
10-15 years overall experience with the majority being in Healthcare
Must have Healthcare industry experience with Claims Processing (commercial claims, medicare, medicaid)
Must have the following soft skills: strong leadership skills; know how to drive a team / project; be proactive; excellent communication skills; be able to interact with the business side of the house.
Local to Hartford, CT
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