Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
Analytical Skill
Break/Fix
Business Analysis
Business Analytics
Communication
CompTIA
Computer Hardware
Job Details
We are looking for Field Support / Desktop Support Technician for our client in Irving, TX / Waco, TX
Job Title: Field Support / Desktop Support Technician
Job Type: Contract
Job Description:
- The Onsite Support Technician will provide quality technical services to end users.
- This role includes installing, configuring, and supporting desktops, laptops, mobile devices, and associated peripherals and software.
- The technician will perform routine and complex support tasks, manage service tickets, coordinate with vendors and internal teams, and provide technical assistance during events, disaster recovery situations, and emergency scenarios.
- This role requires adherence to service standards, regulatory requirements, and company policies while ensuring a positive end-user experience.
- Install and configure desktops, laptops, mobile devices, and related software.
- Perform Break/Fix, Desk Side Support, IMACDs, data migrations, and refreshes.
- Perform onsite updates, configuration changes, and software installations.
- Provide onsite technical assistance to end users.
- Identify potential issues impacting end-user experience and take action to prevent them.
- Use incident management systems to document and manage problems and resolutions.
- Manage ticket queue and ensure timely resolution within defined service levels.
- Troubleshoot client software and basic network connectivity problems.
- Coordinate with vendors and Level 3 support groups for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for events, disaster recovery, and emergency situations.
- Provide on-call support outside business hours on a rotational basis if required.
- Train users and write limited training procedures.
- Maintain knowledge base updates, coach analysts, and assist in departmental development.
- Ensure positive customer experience through first call resolution and minimal ticket reopens.
- One to three years of experience in service delivery and end-user hardware and software support.
- Experience with various desktop systems, operating systems, and technical environments.
- Experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
- Provide customer-facing end-user support.
- Perform configuration, troubleshooting, and problem resolution tasks.
- Identify, evaluate, and prioritize customer problems and complaints.
- Coordinate with vendors for warranty repair or replacement.
- Perform end-user support-related security, compliance, and access tasks.
- Participate in ongoing training and departmental development.
- Excellent customer service orientation and verbal communication skills.
- Analytical thinking and problem-solving ability.
- Flexible for travel to remote sites or clusters.
- Ability to lift up to 30 lbs. at waist level.
- CompTIA A+ certification or equivalent.
- Ability to install software and troubleshoot a wide range of applications.
- BS/BA in Computer Science, Information Systems, or equivalent combination of education and experience.
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