HBITS-07-14233 - Helpdesk IT Specialist - Need Locals

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Able to Provide Sponsorship

Skills

Help Desk
Window 11
O365
Lansweeper
Remote Desktop
Active Directory
ITSM
RSA Console
VMware
Vsphere

Job Details

Greetings from i-link Solutions Inc!

We have an immediate opening for the below position, if you are interested, please revert back to me with your updated resume and expected rate at the earliest.

Job Title: IT Specialist Mid-Level Task ID: HBITS-07-14233 Position Duration: 30 Months Client: State of NY Agency: Department of Health
Description
Duties include, but not limited to the following:

  1. Respond to all service requests.
  2. Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.
  3. Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
  4. Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and reports problems regarding services and products.
  5. Installation of desktop hardware/ peripherals and printers.
  6. Candidates may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
  7. Installation of individual software packages, as needed for all users.

Mandatory Qualifications

136 months experience managing support requests on a level 2 help desk, Hands on and End user oriented support
236 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.
336 months experience with the installation and support of O365 and Outlook in an enterprise environment.
436 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
536 months experience using ITSM service desks.
636 months experience configuring and installing windows-based hardware, software, peripherals, network printers and thin clients.
736 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds
836 months experience supporting RSA Console and Workspace1
936 months experience with assisting customers by phone, email and in person
1036 months experience utilizing VMware vSphere to support virtual desktops
Required Documentation Resume
Copy of Candidate Identification
(i.e., Driver's License//Visa and Passport if applicable)
Any documents referenced in the above Requested Qualifications
(i.e., professional certifications, degrees, etc.)

Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability

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