Overview
On Site
Up to $25
Contract - Independent
Contract - 18 Month(s)
Skills
Technical Support
Operating Systems
Computer Hardware
Desktop Support
Network
Job Details
Position: Desktop Support Specialist
Type: 18 Months Contract
Location: Onsite at Lincoln, NE
Rate: $25/hr on 1099/C2C
Responsibilities:
- Provide technical support for hardware, software, and network-related issues.
- Perform on-site troubleshooting, diagnostics, and repairs for desktops, laptops, printers, and other IT equipment.
- Install, configure, and update software and operating systems as needed.
- Assist with basic network connectivity issues, including Wi-Fi and VPN troubleshooting.
- Utilize ServiceNow to log, track, and update IT support tickets, ensuring timely resolution.
- Maintain accurate documentation of support tickets, resolutions, and system configurations.
- Escalate complex technical issues to higher-level support teams when necessary.
- Conduct routine maintenance and preventive checks on IT equipment.
- Support end-users with IT-related inquiries and provide guidance on best practices.
- Ensure compliance with IT security policies and procedures.
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