Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Skills
Certifications
CSA
CAD
Guided Tour Designer
ITSM
ITOM
ITBM
PPM
Service Portal
Employee Portal modules
Job Details
Position: ServiceNow Developer
Location: Manhattan, NY
Key Responsibilities
- Define enterprise-wide ServiceNow architecture strategy and establish technical standards for ITSM, SPM, ITOM, ITBM, and other platform modules across the organization
- Lead high-level design decisions for complex ServiceNow implementations, ensuring scalability, performance, and maintainability
- Establish and enforce technical governance including development standards, code review processes, and architectural principles across multiple development teams
- Collaborate with enterprise architects, solution architects, and engineering leaders to align ServiceNow capabilities with broader IT strategy and business objectives
- Mentor and guide development teams on architectural best practices, design patterns, and ServiceNow platform capabilities
- Drive technical evaluation and roadmap planning for ServiceNow platform evolution, including assessment of new releases and their strategic business value
- Oversee complex integration architectures between ServiceNow and enterprise systems, defining API strategies and data flow patterns
- Lead requirements analysis with senior stakeholders to translate business needs into comprehensive technical architectures and solution blueprints
- Establish CI/CD pipelines and deployment strategies for ServiceNow releases, ensuring robust production transition processes
- Define and implement quality assurance frameworks including automated testing strategies and performance optimization approaches
Required Qualifications
- 10+ years of hands-on ServiceNow experience across ITSM, ITOM, ITBM, PPM, Service Portal, and Employee Portal modules
- Proven track record of leading technical teams and making strategic architectural decisions in complex environments
- Advanced ServiceNow certifications required: CSA, CAD or equivalent architect-level certifications
- Deep expertise in ServiceNow platform architecture, customization, administration, and advanced configuration patterns
- Advanced proficiency in HTML5, CSS, AngularJS, JavaScript, Web Services, PowerShell, Shell Script, Jelly, and Glide APIs
- Enterprise integration experience with complex ITSM, ITOM, ITBM, and Core ServiceNow platform capabilities
- Expertise in automated testing frameworks, performance optimization, and Guided Tour Designer
- API architecture expertise including RESTful services, microservices patterns, and ServiceNow platform APIs
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