IT Operations Analyst

The IT Operations Analyst is responsible for the first level of support for desktop computer hardware, software, peripherals, printers and network devices in our manufacturing and general office areas. The position is expected to follow and enhance standard operating procedures while collaborating with peers to ensure efficient technology operations. This position also provides implementation of operational processes, technology and security measures while maintaining written operational, configuration, and other end user documentation procedures to ensure manufacturing and end-user productivity is optimized.

Responsible for the installation and configuration of desktop computer hardware, software, peripherals and printers in the manufacturing (primary) and office areas (secondary) using standard procedures

- Provide first level support for manufacturing and business processes including desktops, laptops, thin clients, mobile devices, hand scanners, peripherals and supported software applications

- Provide first level support of network devices including switches and wireless devices

- Maintain written operational, configuration or other procedures including end user

documentation and training

- Follow the ITIL set of best practices for performing Incident, Asset, Change and Problem management

- Participates in the planning, testing and implementation of IT hardware, application and user security measures to protect computer systems, networks, data and employees. This includes security vulnerability remediations that have been identified by security reporting features and alerts

- Supports the Project Manager in the provision of planning, plan realization and service

delivery oversight. Liaises with internal customers and business partners throughout the

project

- Participates in project meetings, feasibility studies and business cases and product

evaluations that align with business needs

- Identifies requirements risks, project risks, critical issues and conducts analysis to resolve or provide recommendation for resolution

- Other duties, as assigned

Bachelor's degree or enrollment in upper division post-secondary education relating to

Information Systems.

- Desire to become an enterprise technologist by working with and learning from technology and security mentors within the enterprise.

- Clear, concise and precise written and verbal communication skills to effectively

communicate with people of various backgrounds including non-technical audiences.

- Superior customer service orientation, excellent analytical and interpersonal skills and

proven ability to work effectively in a team environment

Information Systems.

- Desire to become an enterprise technologist by working with and learning from technology

and security mentors within the enterprise.

- Clear, concise and precise written and verbal communication skills to effectively

communicate with people of various backgrounds including non-technical audiences.

- Superior customer service orientation, excellent analytical and interpersonal skills and

proven ability to work effectively in a team environment.

Preferred Education, Experience, and Skills:

- Previous enterprise IT Team experience.

- Certifications in any of the following are a plus: Service Desk (CompTIA A+, Microsoft 365,

etc.), ITIL.

- End user computing devices including Windows, Android and iOS.

- Experience in Level 1 and/or Level 2 user support (RemedyForce or similar ITSM tool).

- Networking including Routing and Switching (Cisco, Meraki) and Wireless technologies.

- Cloud technologies (Public, Private, Dedicated, Hybrid).

- Understanding of ITIL best practices processes such as Incident, Asset, Change and Problem management

Physical Requirements:

Qualified candidates must be able to perform the following physical job requirements, with or without reasonable accommodation:

- Must be able to sit for 8+ hours per shift

- Must be able to walk for 1+ hours per shift

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.