Overview
On Site
USD 18.00 - 21.00 per hour
Full Time
Skills
IT Operations
Customer Service
Service Delivery
Documentation
Continuous Improvement
Process Improvement
Service Desk
Communication
FOCUS
ServiceNow
Productivity
Technical Support
ITIL
IT Service Management
Operating Systems
Computer Hardware
Computer Networking
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
We are seeking a dedicated and experienced Service Desk Technician to join our dynamic IT team. At our company, we value integrity and strong moral principles in all our interactions, both internally and externally. The ideal candidate will possess a strong background in IT Service Management (ITSM), troubleshooting skills for hardware and software issues, and a commitment to delivering exceptional customer service. This role requires a collaborative spirit, as you'll be working closely with team members and other departments to ensure seamless IT operations.
Key Responsibilities:
Experience: A minimum of 1 year of IT support experience, with a focus on ITSM practices.
Customer Service: Provide top-tier support with a focus on user satisfaction. Communicate effectively with customers, ensuring they feel heard and valued throughout the support process on the phone and in person.
Team Collaboration: Work closely with team members and other departments to share knowledge, resolve issues, and improve service delivery.
Documentation: Maintain accurate documentation, using our ITSM tool, of support tickets, processes, and solutions to enhance team knowledge and efficiency.
Continuous Improvement: Proactively identify opportunities for process improvements and contribute to the development of best practices within the team.
Additional Skills & Qualifications
Proven experience in a service desk or technical support role, with a focus on ITSM practices.
Strong troubleshooting skills for both hardware and software issues, with the ability to think critically and resolve problems efficiently.
Experience troubleshooting over the phone, using email, and in person.
Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.
Strong communication skills, both verbal and written, with a focus on clear and concise information sharing.
Familiarity with common IT tools and technologies, including ServiceNow, Ivanti Remote Control and productivity software.
Preferred Skills:
At least 1 year of experience in an IT support role, directly interacting with customers.
Experience with ITIL or other ITSM frameworks.
Knowledge of various operating systems and hardware configurations.
Familiarity with networking concepts and troubleshooting.
Job Type & Location
This is a Contract position based out of Overland Park, KS.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Overland Park,KS.
Application Deadline
This position is anticipated to close on Jan 17, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a dedicated and experienced Service Desk Technician to join our dynamic IT team. At our company, we value integrity and strong moral principles in all our interactions, both internally and externally. The ideal candidate will possess a strong background in IT Service Management (ITSM), troubleshooting skills for hardware and software issues, and a commitment to delivering exceptional customer service. This role requires a collaborative spirit, as you'll be working closely with team members and other departments to ensure seamless IT operations.
Key Responsibilities:
Experience: A minimum of 1 year of IT support experience, with a focus on ITSM practices.
Customer Service: Provide top-tier support with a focus on user satisfaction. Communicate effectively with customers, ensuring they feel heard and valued throughout the support process on the phone and in person.
Team Collaboration: Work closely with team members and other departments to share knowledge, resolve issues, and improve service delivery.
Documentation: Maintain accurate documentation, using our ITSM tool, of support tickets, processes, and solutions to enhance team knowledge and efficiency.
Continuous Improvement: Proactively identify opportunities for process improvements and contribute to the development of best practices within the team.
Additional Skills & Qualifications
Proven experience in a service desk or technical support role, with a focus on ITSM practices.
Strong troubleshooting skills for both hardware and software issues, with the ability to think critically and resolve problems efficiently.
Experience troubleshooting over the phone, using email, and in person.
Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.
Strong communication skills, both verbal and written, with a focus on clear and concise information sharing.
Familiarity with common IT tools and technologies, including ServiceNow, Ivanti Remote Control and productivity software.
Preferred Skills:
At least 1 year of experience in an IT support role, directly interacting with customers.
Experience with ITIL or other ITSM frameworks.
Knowledge of various operating systems and hardware configurations.
Familiarity with networking concepts and troubleshooting.
Job Type & Location
This is a Contract position based out of Overland Park, KS.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Overland Park,KS.
Application Deadline
This position is anticipated to close on Jan 17, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.