Overview
Remote
$80 - $90
Contract - W2
Skills
Genesys + cloud + SME + omni channel + salesforce
Job Details
Notes from Account Manager:
Key Requirements
- Platform Expertise: Deep knowledge of the Genesys Cloud platform, not just the "Architect" tool.
- Architecture Focus: Candidates must understand infrastructure design, integrations, and deployment architecture.
- Omnichannel Experience: Must be familiar with all channels, including social media, which was added to Genesys post-May 2024.
- Open Messaging: Experience with third-party integrationsand native platform messaging is essential.
- Advanced Features: Familiarity with:
- Agent Assist
- AI components
- Pointalist analytics(now part of Genesys)
- Salesforce CX Cloudintegration
Soft Skills
- Strong communicationand collaboration skills
- Ability to articulate technical visionto engineers and IT teams
- Capable of influencing decisionsand aligning stakeholders
- Comfortable working in a fast-paced, remote environment
Candidate Review Notes
- Some candidates misunderstood the term architect as referring only to the Genesys tool, not the broader architectural role.
Lack of experience with omnichannel deployments and third-party integrations has been a common gap
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.